Matthew Nikitakis

WHAT I DO BEST MATT NIKITAKIS INFORMATION OFFICER PROFILE I am an experienced and people-oriented information officer seeking Customer Interaction/Support Administrative Assistance Tribunal Support Client Service Transcription Adult Guardianship Principles WORK EXPERIENCE 2018 The Public Trustee of Queensland Information Officer 2016 Queensland Civil and Administrative Tribunal Regional Hearing Support Officer telecommuting/online roles where I can use my skills to make other businesses 2013 shine. Australian Business Interactive Pty Ltd Primary Sales Representative CONTACT INFO. 2012 Family Court of Australia (Sydney Registry) Customer Service Officer (Secondment) Phone - Email -- Address SKILLS Brisbane, Queensland, Australia Front-of-House/Customer Service AVAILABILITY 1 August 2019 Calming Agitated Clientele Transcription Computer Skills General Administration WORK & SKILLS HISTORY Information Officer The Public Trustee of Queensland March 2018 - Present Handle over-the-phone enquiries as primary point of contact for state-wide departmental services Arrange will-making appointments for clients over the phone Provide information to the public regarding will-making services, administration services and other functions of our department Manage client interactions to limit complaints received by the department Hearing Support Officer Queensland Civil and Administrative Tribunal December 2009 - February 2012 July 2016 - March 2018 Assist in pre-hearing logistical preparations, including contacting parties for teleconference hearings, hearing room setup and additional needs of parties Liaise with staff from the Office of the Public Guardian and the Public Trustee of Queensland regarding urgent tribunal orders Provide assistance to applicants, legal and medical professionals pre- and post-hearing Relevant Skills and Experience Extensive interpersonal communications skills (written and verbal) Proven ability to assist individuals walk away from interactions feeling that the company I represent has provided a value-added service Passion for assisting both colleagues and members of the public High-level computer aptitude Experience with CIMS, CLAIMS, CaseWorks, Pipedrive, Microsoft Office Suite and other systems/software Native English speaker, fluent Japanese speaker Basic Spanish communication skills Data entry and record keeping experience Keen eye for detail, particularly with regard to accuracy in formal written correspondence Primary Sales Representative Australian Business Interactive Pty Ltd February 2013 - July 2016 80% telecommuting role Liaise with and assist current and potential customers Explain potential benefits of the company's products Arrange transport and logistics for orders received Maintain customer records Conduct market research into viability of new products Graphic design and updates of brochures and sales material Reach out to and assist individuals/businesses experiencing difficulty paying their invoices Customer Service Officer (Secondment) Family Court of Australia (Sydney Registry) February - December 2012 Provide face-to-face assistance to applicants Correctly process and record court applications from both individuals and legal professionals Assist in filing, records management and other administrative duties as required Relevant Qualifications Japanese Language Proficiency Certification Level N4 - 2011 Certificate III in Information Technology (General) 2006 Referees Ms Mychelle Naylor Team Leader, Hearing Support Queensland Civil and Administrative Tribunal Ph:- email:-Mr Mark Johnston Tribunal Member Queensland Civil and Administrative Tribunal Ph:- email:-