Matthew Murray
TELECOMMUNICATIONS SPECIALIST
Houston, TX |- |-Experience
U.S. Department of Interior | Telecommunications Specialist | Houston, TX |-
▪ Developing plans, policies, procedures; defining and implementing requirements; traffic studies
and analysis; directing operations and cross-functional teams; developing and managing telecom
programs; Mastery in telecom voice and data. Use comprehensive knowledge of communications
policy requirements to function as technical authorities in assignments requiring the application of
new theories, concepts, and developments to communications problems not susceptible to treatment
by accepted methods, technology, or procedures. In addition to mastery of the specialty area,
employees at this level use knowledge of their own and other telecom specialties to make decisions
or recommendations to significantly change, interpret, or develop policies or programs. Program
planning functions, knowledge of scientific and technological advances in related fields of electronics
and automation. Project management for TDM Voice and data transitions, VOIP, OC Carriers,
Service Delivery, Repair, and technical customer support. Command and control of ordering and
inventory for Department. Leadership and mentoring of junior employees. Implementing national level
guidance in agency standards, guidelines, or policies for major telecom programs.
Centurylink | Denver, CO
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Senior Operational Service Manager |-
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Primary operational interface to large strategic accounts by serving as the customer
advocate to drive a superior, differentiated, and sustained customer experience. The OSM also
ensures operational continuity and scalability across functional teams during all stages of the
lifecycle by coordinating, driving and delivering operations reviews, Request for Outage (RFO.
Serve as customer advocate, technical resource, and Subject Matter Expert for internal company
departments for assigned customer base and develop communications strategies with internal
departments by staying well-versed in customer and internal SLA’s and operational processes to
assist operational and sales teams in setting proper customer expectations. Conduct postmortem
analysis and preventive measures and then take the lead in presenting that information to the
customer.
Senior Post Sales Engineer / Service Manager |-
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Coordinating customer relations for after sales continuity. Liaison for the customer to
interface with the many facets of the Centurylink business infrastructure. Control point for outages
and repair issues. Maintaining customer relations and insuring great customer experience with
corporation. Reports, meetings, briefings, and sales pitches. Travel and expense account
operations, mobile compatibility, and business/customer cohesion. Overall customer advocate for
interfacing with Centurylink.
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Post Sales Engineer II / Service Manager |-
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Coordinating customer relations for after sales continuity. Liaison for the customer to
interface with the many facets of the Centurylink business infrastructure. Control point for outages
and repair issues. Maintaining customer relations and insuring great customer experience with
corporation. Reports, meetings, briefings, and sales pitches. Travel and expense account
operations, mobile compatibility, and business/customer cohesion. Overall customer advocate for
interfacing with Centurylink.
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Senior Engineer / TIRKS technical support |-
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SPOC - Single Point of Contact for the TIRKS Engineering and Operations group.
Database inventory, design, engineering, and equipment capabilities. Tech support &
administrator for new HTML ticketing system. Engineering: OC Rings, UPSR, BLSR, point to
point, OC192-OC3, DS3-DS1, VT Matrix, and STS. Equipment: Fuji 4500 - 150, Cisco, Tellabs,
Adtran, Lucent, Nortel.
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Customer Communications Technician |-
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Coordinates work groups in the trouble shooting and repair of designed and unbundled
circuits. Utilizing test programs and circuit layouts. Using electrical measurements to help trouble
shoot circuits. Remote testing of Switching, translations, DSS services, DID Services, analog and
digital data, T1, T3, ISDN primary, DS0, and Optical Carriers.
U.S. Army National Guard
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Signal Systems Support Specialist 25U | CO |-
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Maintain radio and data distribution systems, perform signal support functions
and technical assistance for computer systems, provide technical assistance and training
for local area networks, maintenance for equipment, terminal devices, assigned vehicles,
and power generators.
Network Switching Systems Operator/Maintainer 25F | CO |-
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Install and perform maintenance on electronic switches, control centers, combat
radios and other equipment associated with networks. Setup and run network operations
and coordinate lower-level entities. Use computers and diagnostic equipment to
troubleshoot the system when errors occur. Link elements with microwave, and satellite
connections.
Large Extension Node, Tandem Switch Operator 31F | MN |-
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Supervise, install, operate, and perform systems maintenance on systems control
center, node center switch, extension node switches. Associated multiplexing equipment.
Troubleshoots board level using multi-meters, computer terminals, diagnostic readouts.
Education
U. S. Department of Interior | 2021
COR Certification: Contracting Officers Representative (COR) training and certification.
FAC-COR LEVEL 1 04/22/21
Centurylink | OJT and Classes |-
Basic Telephony, data, optical carriers, repair, implementations, project managements,
processes, policies, OJT, SS7 translations and call trapping. Management duties. Engineering
and equipment capabilities training, Ethernet, IP, IA, VOIP, Fiber, Routers, Designed services,
national & local services. Reporting, engineering, repair, and customer online tools training.
U.S. Army National Guard | Advance training |-
Electronic Switching Systems: Completed the Electronic Switching Systems Operator
Maintainer Course in the top 95%.
