Matthew Knightbridge

Matthew Knightbridge Data Analyst / Customer Service Specialist Melbourne, Victoria, Australia--https://www.linkedin.com/in/matthew-j-knightbridge/ Professional Summary Driven Data Analyst based in Melbourne with 4 years of professional experience in a fast-paced, corporate environment. Highly skilled communicator as demonstrated in customer focused team-based roles, with additional experience in achieving customer satisfaction through high-quality customer support and impactful, digestible insights. Experience in internal and external stakeholder management, with the ability to collaborate with various teams to achieve organisation objects. Highly skilled in analytical technologies and languages such as Python, Tableau and SQL. Always eager to further sharpen my skills within the space through project work and courses. Professional Experience ONLINE DATA ANALYST Telus International - AUG 2022 – JAN 2023 Offered feedback on proprietary machine-learning models trained on image data, map and location data, and survey data. ANALYST / SERVICE DESK CONSULTANT Australia Post, Melbourne JUL 2018 - APR 2022 - Senior analyst within a large team of 12 analysts working within Australia Post’s eCommerce portfolio. Conducted front line and advanced support to merchants on 4 of the company’s most used products; XML API, SecurePay API, POLi Payments, NAB Transact. - Investigated around 50 cases per day in varying areas of the business such as fraud mitigation, risk analysis, ad hoc data request, Personal Identifying Information (PII) queries, transaction data analysis, and account queries. - Retained $5 million in revenue by ensuring the portfolio’s largest merchants were utilizing the latest technologies and platforms. This was achieved through transaction data analysis and a large outbound calls campaign. TEAM LEAD, ADMINISTRATION The Holland Foundation, Melbourne NOV 2017 - JUN 2018 - Provided administration and retail training to low-skill workers looking to enter the workforce. - Exceeded the foundation’s training targets by ensuring 200 workers in 3 months found sustainable work. - Secured $10,000 in funding for the foundation’s annual fundraising efforts in 2018 through sales calls and face-to-face marketing. Education - Bachelor of Business (Econometrics Major), Monash University, 2018 - ITIL v4 Foundations, DDLS - Digital Marketing Campaigns and Analytics, RMIT Online Projects Links - Python/SQL Project - Crime Data Analysis - Python Project - SARIMAX Model for Time Series Analysis - Tableau - Crime Data Dashboard Skills - Data Analytics, Data Science (Python, Excel, R, SQL, Google Analytics 4) - Data Visualization (Tableau) - Salesforce, Zendesk, Atlassian Suite (Zoho, Jira, Confluence) - Statistics and Arithmetic (probabilities, forecasting, significance testing) - Problem Solving, Critical Thinking, Attention to Detail - Communication and Presentation Skills, Customer Service - Fast and Focused Learner - Teamwork, Collaboration (ability to work independently or collaboratively)