Matthew Cerveira

Matthew Cerveira Online Sales and Digital Marketing Personal Info- (Whatsapp Also) Summary Energetic and results-driven sales professional with extensive experience in online sales and telemarketing, particularly within the Energy and Utilities sector in the UK. Demonstrated pro ciency in assisting customers with switching their energy and utility Education suppliers, having successfully gathered over 100 customers for the Utility Warehouse Energy Supplier (Website Link). Highly Music Production (2:1) skilled in Microsoft O ce and adept at managing data in Academy of Contemporary spreadsheets using Google Sheets and Excel. Music Sep 2014 - Aug 2016 Skills Work Experience Quali ed Sales Distributor (Team Leader), Utility Warehouse (SelfEmployed), London Digital Marketing January 2023 - Present Microsoft O ce bundled utilities, including energy, broadband, and mobile Google Sheets Telemarketing Social Media Management & Marketing - Promote Services: Introducing and promoting Utility Warehouse's services. - Acquire Customers: Recruiting new customers through networking, referrals, and direct marketing. - Customer Onboarding: Assisting new customers in setting up their Utility Warehouse accounts. Email Marketing Google Ads Campaigns A liate Marketing - Provide Support: Customer support and resolving any servicerelated issues. Online Broker, My Utility Comparison (Self-Employed), Remote September 2023 - Present Languages English Portuguese Links My Utility Comparison Utility Warehouse Website - Customer Interface: Serve as the main contact for customers seeking new utility services. - Information Provision: Deliver comprehensive comparisons and details about various energy plans and providers. - Advice and Guidance: Provide tailored advice to help customers choose the most cost-e ective utility services. - Process Transactions: Assist customers in switching providers or signing up for new utility services. - Market Awareness: Keep informed about industry trends, pricing changes, and regulations. - Customer Retention: Engage in follow-ups to assure customer satisfaction and introduce new deals. Visitor Assistance, Artisan People Agency (Contract), London November 2021 - August 2023 - Greet Visitors: Welcoming guests at the entrance and provide them with a friendly introduction to the museum or gallery. - Information Provision: O ering information about exhibitions, facilities, museum rules, and event schedules. - Ticketing: Handling ticket sales at the entrance and manage membership inquiries. - Guide Tours: Conducting guided tours for visitors, providing insightful commentary and answering questions about the exhibits. - Attend to queries: Serving as a point of contact for visitor inquiries, helping with directions, exhibit information, and other needs. Sales Advisor, Fenwick, Kingston September 2016 - January 2020 - Customer Service: Welcome and assist customers in selecting footwear. - Product Knowledge: Educate customers on shoe features, materials, and care instructions. - Sales: Suggest shoes and accessories tailored to customer needs and preferences. - Fitting Assistance: Measure feet and provide tting support. - Stock Management: Monitor inventory, replenish, and organize shoes to maintain availability. - Cash Handling: Manage registers, process transactions, and handle returns. A&R and Marketing Assistant, Music Gateway (Internship), United Kingdom September 2015 - December 2015 - Talent Scouting: Identify and research emerging artists, attend live shows, and review demos to discover new talent. - Artist Relations: Support and maintain communication with signed artists throughout their development. - Project Coordination: Help coordinate album projects, schedule studio sessions, and liaise with music production stakeholders. - Marketing Support: Assist in developing and implementing marketing campaigns for artist releases across various platforms. - Data Management: Manage databases containing contact info and music catalog details for ease of access and operational e ciency.