Matthew Alano

" W H E N W E S T R I V E T O B E C O M E B E T T ER T H A N W E A R E, E V E R Y T H I N G A R O U N D U S B E C O M E S B ET T ER T O O . " F R E E L A N C E W O R K / V I R T U A L A S S I S T A N T 2 0 1 8 - P R ESEN T Credit Value / Nab Solutions in Canada Feb. 2019- June 2023 M A R KETING SP E C I A L I S T / S A L ES EXPERT MEET MATT! I am an Experienced Virtual Assistant and Sales agent seeking for a full-time position in the field of social media and marketing communications, where I can apply my knowledge and skills for continuous improvement. B2 Zircon St. Medalva Hills -- SKILLS Graphic Design Logo Design Virtual Assistant Data Entry Email Marketing Wordpress Managerial Position Credit Dispute Processor Social Media Manager Crm management Email Marketing Automation SOCIAL MEDIA MARKETING AND EMAIL MARKETING NuNorm Fitness February 2019 - November 2020 Content creation and management: content marketing Approves all content to be posted on social media Email blast marketing letters BUSINESS DEVELOPMENT MANAGER MyCointainer - CRYPTO / NFT - December 2018 -April 2010 Approach sites, blogs, forums, influencers to spread awareness about MyCointainer. Create content for MyCointainer in social media. To be present on their site and their social media platforms. EXECUTIVE ASSISTANT | CREDIT REPAIR Love My Cred Financials February 2018 - June 2020 Credit Consultant Credit Dispute Processor CRM update Prospecting Email Marketing Be able to set up and manage social media - scheduling post (Twitter, FB, IG) Credit Repair Specific Content Creation Creation and Management of Blog EDUCATION 👨‍🎓 Bachelor of Business Administration Cainta Catholic College | May 2013 - Jun 2017 MY INTERESTS Books Mobile Photography Traveling Workout / Fitness Non-fiction Books Computer Games Cooking and Baking Watching Movies Learning on the Web Anime Read Novel TECHNICAL SKILLS: Social media suites & management software Tracking & analytics tools Social media strategy Marketing Proficient and knowledgeable in most computer programs like Microsoft -Office programs Sales Expert Credit Audit Credit Analysis Awards 🏅 Top Sales Agent in Selling Chase Credit Card 🥇 Top Sales Agent in Virgin Mobile / Media 🏆 Best in Film ( College Project ) OFFICE WORK / CALL CENTER 🗣 🧑🏻‍💻 UNITED AIRLINES Customer Service / Chat Support Assist customers with flight inquiries and bookings. Resolve issues related to flights, baggage, and rewards programs. Provide up-to-date information on flight schedules and delays. Offer fare quotes and explain pricing details. Support passengers with special needs or medical assistance. Familiarize yourself with United Airlines' policies and procedures. Handle customer complaints and find suitable resolutions. Escalate complex issues to higher levels of support. Manage multiple chat conversations efficiently. JETSTAR AIRLINES Chat Support Handle customer complaints and find suitable resolutions. Escalate complex issues to higher levels of support. Manage multiple chat conversations efficiently. Reservation Expert VIRGIN MOBILE UK Sales Representative Assisting customers with inquiries about mobile plans, products, and services. Explaining different mobile plans and features to potential customers. Recommending suitable plans based on customers' needs and preferences. Handling sales inquiries and processing new mobile plan activations. Upselling and cross-selling additional products and services to customers.