Matthew Adejuwon

I'm a customer support and sales professional with over four years of experience working with U.S.-based clients across SAAS, FinTech, and BPO environments. In my most recent role, I handled over 50 customers' interactions daily in a high-pressure environment, maintaining a 95% quality assurance call. And I have also worked in technical support, where I resolved 35-plus tickets daily, while maintaining a 10-10 customer satisfaction rating and reducing repeated issues by 50%. One win I'm particularly proud of was increasing early loan repayments by 20% through structured follow-ups and better customer communication. That experience really strengthened my ability to balance performance with empathy, especially in a sensitive conversation. I'm very comfortable working with tools like Zendex, NexSuite, CRM Systems, VOIP, Dialogues, and Google Workspace. And I'm used to managing multiple systems at once, while staying organized when meeting SLA targets. What draws me to this role is the combination of customer interaction, problem solving, and performance metrics. It aligns perfectly well with what I've been doing and what I enjoy most, helping customers while contributing to business growth.