Matt Ian Candilas

Matt Ian Candilas Experienced Remote Telemarketer and Real Estate Representative Objective I worked as a customer service and technical support representative for more than 6 years in a BPO company and is looking for a job where I can work at home. Experience VXI Global Holdings B.V. (Davao Centrale), Davao City, Phils. 2018-05 - 2020-01Account Associate III - Comcast NED Answered and responded to requests for assistance in order to provide top-notch support. Resolved internet and cable service problems, improved operations and provided exceptional client support. Increased customer satisfaction by resolving internet and cable service issues. VXI Global Holdings B.V. (Davao Centrale), Davao City, Phils. 2016-10 - 2018-05Subject Matter Expert - DIRECTV Provided real-time support to agents seeking assistance and product knowledge reinforcements. Responded immediately in resolving complex issues and escalations per customer request. Assisted with inbound and outbound activities to provide appropriate and correct resolution. Teleperformance Inc., Davao City, Philippines 2013-05 - 2015-12 Technical Support Representative - Comcast National SIK Maintained excellent attendance record, consistently arriving to work on time. Handled calls per issues to address customer inquiries and concerns. Increased customer satisfaction by resolving cable service issues. Education University of Mindanao, Davao City, Philippines, Bachelor of Science in Accountancy