Matt Bunya

Matt Bunya Kampala, Uganda - - Objective I am a results-driven professional with a multifaceted career spanning both the public and private sectors. An independent and self-motivated worker with proven and tested negotiation, administration and data and operation management skills. Involved in product testing, management, and rollout in the direct channel of the new projects and services. Take pride in being a valuable team player, paying the highest attention to the needs of stakeholders. My career journey reflects my adaptability, a commitment to excellence, and a drive to bridge the gap between public service and corporate responsibility. I am dedicated to leveraging my unique skill set to make a lasting impact. Experience Tropical Bank/ P.O. Box 9486/ Kampala, Uganda 05/2022 - 08/2024 Compliance and Customer Support Officer Respond to customer inquiries, address complaints, and resolve issues promptly and professionally. Ensure all customer interactions comply with the bank's policies and regulatory requirements. Provide accurate information to customers while maintaining detailed records of interactions. Gather and analyze customer feedback to identify areas for improvement in the bank's products and services. Escalate customer-related issues as needed, ensuring they are resolved efficiently. Monitor and enforce adherence to regulatory requirements, such as AML and KYC, to minimize compliance risks. Develop, implement, and update compliance policies and procedures to ensure all banking activities align with legal standards. Conduct regular audits and reviews to identify and address potential areas of non-compliance. Provide training and support to staff on compliance-related issues, fostering a culture of regulatory adherence. Prepare and submit compliance reports to regulatory bodies and senior management. Collaborate with other departments to align compliance and customer service goals. Tropical Bank/ P.O. Box 9486/ Kampala, Uganda 01/2021 - 05/2022 KYC(Know Your Client) Officer Perform due diligence on over 500,000 Clients requesting information, documentation, review and verification of making an analytical risk assessment for new clients. Analyzed and investigated high risk clients to conduct detailed customer due diligence and reporting suspicious transactions to compliance. Supported Anti-Money Laundering investigations by providing accurate and timely information on customers' financial activities. Performed quality assurance checks on completed customer files, ensuring accuracy and completeness before submission for review or approval. Coordinated ongoing monitoring efforts for high-risk accounts by tracking changes in customers' transaction patterns. Reduced the risk of money laundering and terrorist financing by implementing robust policies and procedures. Assisted in audits, leading to improved internal controls and adherence to regulatory guidelines. Conducted formality reports on questionable accounts and transactions. Researched and interpreted corporate documentation to determine business and ownership structure. Consulted with compliance department to create regulatory reports. Interpreted evidence from multiple tools and systems to determine legitimacy of client behavior. Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention. Partnered with client-facing teams to collect legal documents and associated information for regulatory and internal policies. Performed credit reviews on corporations to assess financial conditions. Kampala Capital City Authority/ P.O. Box 7010/ Kampala, Uganda 05/2019 - 09/2019 Protocol and media relations officer Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making. Developed and updated tracking spreadsheets for process monitoring and reporting. Maintained database systems to track and analyze operational data. Supported creation of detailed, technical financial models to value potential acquisition targets. Evaluated stakeholders needs and feedback to drive product and service improvements. Prepared for public relations presentations and plans by gathering information on organization objectives, vision, brand strategy and industry trends. Engaged in networking with foreign service officers to maintain strong relationships to drive partnerships, amend policies and disseminate information. Identified security risks within policies governing the public and arranged policies and programs with intergovernmental organizations and local communities. Researched and maintained reliable sources of socioeconomic and political trends for marketing strategies. Analyzed media engagement and produced tracking reports. Managed and created content for company social media outlets such as pay-per-click campaigns to increase company visibility. Ministry of Foreign Affairs Uganda/ P.O. Box 7048/ Kampala, Uganda 05/2018 - 09/2018 Social and legal affairs intern Monitored implementation and impact of guidelines for human rights protection. Compiled records and organized documentation for cases concerning human rights. Performed audits and document reviews to verify compliance with applicable laws of human rights. Collaborated with various agencies to extend the understanding of human rights tragedies and enhance protection. Researched legal documents for the drafting of policies in negotiations among intergovernmental organizations in protection of human rights. Education Alison Postgraduate Diploma in Skills in Compliance and Risk Management Distinction - Uganda Christian University Bachelor's in Governance and International Relations 4.28 GPA 08/2017-12/2020 Greenhill Academy UCE/UACE - Skills Microsoft Office Packages Report Writing Tableau Cross Cultural Communication Customer Service Social Media Marketing Inbound Marketing Google Analytics Multitasking Adaptability Team Work Negotiation Qualitative and Quantitative Research Analytics Risk assessment Project management SQL Anti-Money Laundering Projects KYC Project Tropical Bank This project was based on the identification process of the customers at onboarding and its continuous maintenance during the customers’ life cycle as analysis the ownership and control structures of the customers to ensure appropriate identification of entities and individuals which entailed execution of day�to-day operation and controlled for over 500,000 clients using the t24 system. Weyonje Project KCCA This was a sanitation project done in the rural urban dwelling areas of Kampala that utilized communal hygiene as it entailed community members partaking in the general cleaning of their community with the execution of public media outreach for awareness about sanitation of communities. Renovation of Opportunity Bank Nakivale The renovation of Opportunity bank Nakivale branch project involved drafting bids and quotations for the equipment necessary in its renovation and writing of letters to the necessary authorities such as minister of health's office to acquire licenses to perform infrastructural activities for the project in the area. UNICEF child immunisation project I partnered with UNICEF in KCCA on a Child immunisation project which was to help children living in rural urban dwelling areas and provide them with immunisation services thus increasing their quality of health. Languages English Luganda Reference Nancy Namanya - Tropical Bank Risk and Compliance supervisor- Belinder Achieng - Tropical Bank Compliance Monitoring Officer- Nkwanzi Shan Sharifa - Ministry of Foreign Affairs Protocol Manager- Sagala Godfrey Matovu - Genlocke Enterprises Ltd Chief operations officer-- Certificates Learning For A Sustainable Future- University Of Edinburgh, Scotland I received a learning Certificate for Learning For Sustainable Future from the University Of Edinburgh, Scotland which explored key global issues during the 27th UN Climate Change Conference (COP27). The course covered the broader context of COP27 and other associated frameworks such as COP15 the biodiversity conference and the UN Sustainable Development Goals. It also examined local, national, and global perspectives on COP27 through a range of responses to the core themes of the Conference, including artistic and creative insights into complex sustainability themes. Digital Marketing- HubSpot Academy Received a learning certificate in Digital Marketing from HubSpot Academy applying digital marketing practices with an inbound mindset. I was tested and received an understanding of creating search engine friendly content, optimising a website, creating a social media strategy, using video to engage an audience, amplifying a message with advertising and measuring results of efforts. Web Analytics- Future Learn I received a learning certificate for Web Analytics explored the basics of analytics and why they are important for business. It identified the different types of analytics, including descriptive, diagnostic and prescriptive, and described the various web analytics processes and metrics used to measure online success. It also provided a guide on how to create and apply measurement plan. Achievements Design of Risk assessment tool Contributed to the design and implementation of Tropical Bank's client risk rating methodology and the firm wide annual assessment risk. Ensuring Tropical Bank's execution to be best of class by publishing of metrics and tracking information for deviation from end to end process responsibility and to be in control of End of day reports, Cutoffs and critical intraday reports. Administration Created a more efficient Word database for forms, letters and documents which which decreased production time by 15%. Instituted systems and procedures for general accounting and human resource functions which brought more consistency and reduced mistakes. Accuracy rate Achieved a 98% accuracy rate in clients identity verification, leading to enhanced compliance and reduced risks. Data analysis and reporting Developed comprehensive reports and dashboards using tools like Google Analytics and Tableau, providing valuable insights for strategic decision-making.