Matshidiso Ndlovu

Matshidiso Ndlovu Customer Service Agent Contact Me Summary Mobile Dedicated customer service professional with 3+ years’ experience supporting international clients across telecom, insurance, and logistics. Skilled in call handling, email support, complaint resolution, and CRM systems. Proven ability to work night shifts and deliver high-quality service for American campaigns.” - E-mail- Address 11098 Vaal Street Kagiso 2 EXT 6 Gauteng South Africa Birth Date 30/Aug/1997 Education 2019 - 2020 Awards Westcol TVET College UPWID Learnership Completion. Business Management Skills Computer literate, Communicating, Multitasking Computer Literacy Management Communication Enterpreneur and Business Management Financial Accounting 2012 - 2016 Hoerskool Die Adelaar Grade 12 Languages English, Afrikaans, Tsonga, Tswana Interest Music, drawing Business Studies Economics Mathematical Literacy English Home Language Afrikaans First Additional Language Accounting Life Orientation Experience 2025 - 2025 References Tshegofatso - Team Leader- Concentrix Customer Service Agent I provided exceptional customer service on the Verizon campaign, representing an American-based telecommunications service provider. My duties included handling billing enquiries, account updates, and servicerelated concerns with accuracy and professionalism. I delivered effective issue resolution to ensure high levels of customer satisfaction and retention. In addition, I proactively engaged in upselling opportunities by promoting additional services and products to meet customer needs and support company targets. Through this role, I developed strong communication, problem-solving, and customer relationship management skills in a fast-paced, performance-driven environment. 2023 - 2025 ICONTACT BPO Customer Service Agent I provided dedicated customer support for an American seasonal campaign during night shifts, ensuring consistent and high-quality service across different time zones. My responsibilities included managing customer inquiries via email, tracking orders through FedEx, and promptly confirming delivery statuses. I also handled complaints with empathy and professionalism, focusing on resolving issues efficiently and turning each interaction into a positive customer experience that strengthened trust and satisfaction. 2022 - 2023 EduX Insure Telesales Agent I sold education protection insurance to parents seeking to secure their children’s future. This role was based in a highvolume cold call center, where I was responsible for generating leads and closing short-term insurance contracts. Through this experience, I developed strong communication, negotiation, and persuasive sales skills while performing in a fast-paced and competitive environment. Projects 2026 - Recent AfterSchool Champions Hub Tutoring Services I offer tutoring services to learners