Matshidiso Mamatela

 THE CURRICULUM VITAE OF MATSHIDISO MAMATELA 12/08/18 PERSONAL INFORMATION FULL NAME: Matshidiso Mamatela RESIDENTIAL ADDRESS: 119 Westside Ridge, Auckland Park, 2092 DATE OF BIRTH: 1990/12/31 NATIONALITY: South African GENDER: Female HOME LANGUAGE: Tswana DRIVERS LICENCE CODE NO: EB (own transport) CONTACT INFORMATION CELL PHONE NUMBER: - EMAIL ADDRESS: -EDUCATION INFORMATION POST GRADUATE EDUCATION. INSTITUTION ATTENDING: Harley Reed SA LEVEL: Honour’s Level (CIMA Operational) COMPLETION DATE: 28 February 2019 MODULES TO BE COMPLETED: F1 – Financial Reporting & Taxation E1 – Organisational Management P1 – Management Accounting TERTIARY EDUCATION UNIVERSITY ATTENDED: Pearson Institute (It was called MGI before 2016) DEGREE: BCOM ACCOUNTING GRADUATION DATE: 08 April 2016 COMPLETED MODULES: Quantitative Techniques (STATISTICS) Economics 1A & 1B Business Management 1A &1B Business Law1 Financial Accounting 1A & 1B Academic Skills A & B Corporate Law Auditing 1A Cost and Management Accounting 2A & 2B Financial Accounting 2A & 2B Taxation 1A &1B Taxation 302 Auditing 302 Financial accounting 302 Financial Management 302 Corporate Governance 302 SECONDARY EDUCATION HIGH SCHOOL ATTENDED: North View high school YEAR(S) ATTENDED: - YEAR OF MATRICULATION: 2008 SUBJECTS: English home language Afrikaans First additional language Mathematics Life Orientation Accounting Business Studies OTHER RELEVANT COURSES SHORT COURSE COURSE COMMENCED AT:CTI Education Group COURSE COMPLETED:Introduction to Microsoft Office XP Workshop PASTEL INTERMEDIATE COURSE COMMENCED AT:Pearson Institute (MGI) COURSE COMPLETED:Partner Intermediate (89%) Accounting on Computers (93%) SUMMARY I have been working part time for the past two years has helped me gain a deep knowledge and experience of marketing strategies, customer acquisition and sales. The experience I have gained can be a benefit for any company. I have learned to be adaptable, inquisitive and an energetic professional with customer service experience face to face and on calls, I can work on ERP Systems such as SAP and Vtiger. I am not afraid to think outside the box and explore new career opportunities. I would like to pursue and start my career in the accounting & finance industry. I have obtained the relevant qualifications to start, and have confidence that I will be an asset based on that and work experience; I have a proven ability to take individual initiatives while also working well in high-pressure team settings. WORK EXPERIENCE. COMPANY NAME: Typo South Africa POSITION HELD: Sales Associate TYPE: Part Time PERIOD: - DUTIES: Be involved in stock control and management. Assisting shoppers to find the goods and products they are looking for. Being responsible for processing cash and card payments. Stocking shelves with merchandise. Answering queries from customers. Reporting discrepancies and problems to the supervisor. Giving advice and guidance on product selection to customers. Balancing cash registers with receipts. Dealing with customer refunds. Keeping the store tidy and clean, this includes hovering and mopping. Responsible dealing with customer complaints. Working within established guidelines, particularly with brands. Attaching price tags to merchandise on the shop floor. Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc. Receiving and storing the delivery of large amounts of stock Keeping up to date with product knowledge ,special promotions and putting up their displays Greeting customers who enter the store. Up-selling and cross-selling products to customers Assist manager with daily managerial duties Assign and train new staff with daily duties. COMPANY NAME:Webhelp SA POSITION HELD: Customer Service Advisor PERIOD:16TH May 2016 – 30 June 2018 DUTIES: Help customers set up new credit accounts Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Customers include both internal and external Interact and provide responses to customer account payments, credit, refunds, returns inquiries and concerns they may have. Admin related requirements and deadlines Handle service related queries via telephone or website Handle Irate and unhappy customers by deescalating the query or concerns Obtain and evaluate all relevant information to handle product and service inquiries Provide pricing, collection, returns and delivery information Perform customer verifications Process customer orders, payments, returns and collections online, and on other relevant software applications. Organise workflow to meet customer timeframes Direct requests and unresolved issues to the designated resource Manage customers' accounts Keep records of customer interactions and transactions Record details of inquiries, comments and complaints Record details of actions taken Develop and maintain customer databases Manage administration Communicate and coordinate with internal departments Follow-up on customer interactions Work within a team and meet team deadlines and targets. ACHIEVEMENTS Webhelp SA Meeting daily set target as an individual and in a team such as weekly reviews, customer satisfaction surveys and other Incentive targets The ability and skills to assist a Team Leader with their duties. Assist new staff/colleagues during calls on product knowledge and how to use it during their calls Floor walking Gained Skills to potentially be a team leader. Typo SA Contributed to the store being no 1 in reaching sale targets in South Africa during the Christmas Peak season in the year 2014 Ability to upsell & cross-sell extra products that customers did not really need. Meet set in store targets. Was considered for an assistant store manager position REFERENCES COMPANY:Cotton On South Africa (Typo) POSITION HELD: Regional Manager NAME:Ms Claire Kennedy CONTACT NUMBER(S): - COMPANY: Webhelp SA POSITION: Operations Manager NAME: Mr Snethemba Sikrwede CONTACT NUMBER: -