Matipa Muzenda

MATIPA MUZENDA Highly driven professional equipped with a strong background in Data Analysis, Customer Service, and Marketing, adept at navigating challenging scenarios and delivering innovative solutions. Exceptional verbal communication aptitude coupled with outstanding interpersonal skills. Holding an Honors degree in International Business and Trade. CONTACT DETAILS-- Harare, Zimbabwe muzendamatipa1 EDUCATION- Graduate (HONS) BA, INTERNATIONAL BUSINESS & TRADE African Leadership University (ALU) Relevant Coursework: Macroeconomics, Financial Accounting, Marketing and Advertising, Business and Operations Management, Digital marketing, International Business- ACCELERATED CHRISTIAN EDUCATION Gateway High School, Zimbabwe Harare Relevant Coursework: Algebra, English, Literature, Geography, History, Physics, Business Math, Spanish, Music, Chemistry, Biology SKILL(S) Data Analytics, Strategic Planning, Accountability, Communication, Leading Others, Self-awareness, Entrepreneurial Thinking, Critical Thinking, Quantitative Reasoning, Managing Complex Tasks, Digital Marketing, Cold calling, Customer Service, Scheduling, Billing, Dental, Teamwork INTEREST(S) International Business, Product Development, Entrepreneurial Leadership, Marketing, Communicating, Customer Service LANGUAGE(S) WORK EXPERIENCE CLAIMS ADVISOR 263Hub: May 2023 - August 2023 ● Attracted new customers through cold calling and relationship building for a UK company. . ● Generated leads through cold calling and other sales activities. ● Processings claims that allow tenants to seek legal remedies when their rented property is in disrepair. ● Working with a group of solicitors in order to legally repair tenant properties. MANAGER (Remote) Bernlet Skincare: January 2023 - Present ● Analyzed sales data to identify trends and develop strategies to maximize store sales and profits. ● Mentored and coached staff to maintain a high level of performance. ● Successfully implemented a social media strategy to increase the company’s online presence. DENTAL COORDINATOR ZimworX: August 2022 - December 2022 ● Demonstrated ability to effectively manage patient scheduling, insurance verification, and financial transactions. ● Provided superior customer service to incoming patients, including telephone inquiries and scheduling appointments. ● Proficiently managed patient records and other confidential data in accordance with HIPAA regulations. ● Verified patient insurance coverage and ensured accuracy of billing information. SALES AGENT YouPro Contact: January 2022 - July 2022 ● Attracted new customers through cold calling and relationship building for a UK company. . ● Generated leads through cold calling and other sales activities. ● Processings claims that allow tenants to seek legal remedies when their rented property is in disrepair. ● Working with a group of solicitors in order to legally repair tenant properties DATA ANALYSIS Hepta Analytics: December 2019-February 2020 ● Conducted data analysis, data cleaning, and data enrichment operations. ● Gathering, evaluating, and accurately reporting insights and suggestions from big data sets. MATIPA MUZENDA ● Shona - Fluent English - Fluent Spanish- Beginner Collects data by conducting social research evaluations and questionnaires. GAP YEAR REMEDIAL TEACHER Gateway Primary School, Zimbabwe: January 2019-August 2019 ● Children were helped while in small groups for learning based on diverse learning needs, conducted small-group and one-on-one activities in the classroom. ● Observing students by identifying potential learning obstacles and opportunities for support. Jewelry Salesperson Patrick Mavros, Zimbabwe: December 2018-January 2019 ● Contacting potential consumers, providing guidance, assisting doubtful customers in making a decision, closing purchases, and reporting to higher management. ● Demonstrates exceptional customer service abilities and helps clients buy jewelry. INTERN ReproStudio, Zimbabwe: December 2016 ● Capturing, post-production, and distribution of digital photography images to get the right picture and finished output. ● Gathering and placing photos in a suitable order picks, equipment, and lighting to produce desired effects after analyzing and testing composition. EXTRACURRICULAR/ LEADERSHIP EXPERIENCE CO-FOUNDER Beauty Bomb Africa: August 2020 - December 2022 ● Developed an online cosmetics store for Zimbabwean, South African and Rwandan citizens.