Matinah Drew

M D M AT I N A H D R E W, P H R & S H R M - S C P SENIOR HUMAN RESOURCES EXECUTIVE | CONSULTANT 8 Lakeside Rd., Brewster, NY 10509 - - www.linkedin.com/in/matinah-d-94b3a939 PERFORMANCE SUMMARY Accomplished and results-driven HR professional with over 18 years of experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policy development, legal compliance, payroll, and benefits administration. Certified HR consultant and motivated self-starter, who identifies areas of improvement and develops strategies and policies to resolve deficiencies. Excellent communicator, capable of negotiating win-win situation, developing team-building programs, and writing personnel manuals, job descriptions, and management reports. CORE COMPETENCIES • • • • • • • • • • • • • • • Full-Cycle Recruitment HCM & HRIS Platform Payroll Administration Performance Appraisal Policy Design & Administration Business Process Improvements Coaching & Staff Development Union Negotiations & Mediations Talent Acquisition & Assessment Team Supervision & Development Compensation & Benefit Programs Strategy Development & Implementation Employee Profile Check & Maintenance Employee Relations & Retention Planning Conflict Resolution & Regulation Compliance PROFESSIONAL SKILLS • In-depth knowledge of all HR functions, employee relations, employment laws, payroll and liability related to HR functions. • Ability to develop high levels of credibility and forge solid professional relationships with workers and senior management. • Possess excellent listening, written and verbal communication skills, along with the ability to improve performance, productivity, and team cohesiveness. • Solid ability to achieve results quickly in a fast-paced organization and thrive in a high-intensity environment with multiple and competing priorities. • Outstanding leadership skills and ability to build and manage highperforming teams through both recruitment, selection, and professional development. • Proven track record in developing and implementing HR strategies, policies, and procedures to support the organizational goals. TECHNICAL SKILLS MS Office| ADP’s - Work Force Now - Time and Attendance - Enhanced Scheduler - Applicant Tracking Software| UltiPro| Paychex |Namely |Paychex| iCIMS| Liazon Bright Choices| Wage Works| Plan Source| Paycom| Taleo| Zenefits PROFESSIONAL EXPERIENCE& ACHIEVEMENTS Human Resources Executive Arms Acres, Carmel, New York, NY November 2018-Present • Lead a team of 4 in the oversight of human resources and administrative tasks and procedures for a for-profit organization that provides recovery treatment for substance abuse. • Contribute significantly to reducing medical premiums by offering more affordable healthcare plans and staff education on plan features, assisting Medicare eligible staff to transition off the employer plan, and restructuring the employer funding. • Lead HR team in the customization of newly acquired HCM platform, PlanSource. • Reduce vacancy rate by 10% in the first 6 months of employment by modifying ATS, training management to correctly use the platform, strategically use job boards, host and attend community engagement activities. • Resolve long-standing complex employee relations issues for multiple departments through leadership and staff coaching, documentation of corrective action plans, training initiatives, and department restructuring where applicable. Owner/Sr HR Executive & Consultant Noble Hearts HR Consulting, Brewster, NY August 2014-Present Remotely provide HR- People Operations, which includes payroll, administration, benefits, training, full-cycle recruitment, and project management for businesses nationally from start-ups to medium-sized and large enterprises. Clients starting from 2014 are highlighted below. Human Service Organization 2019-Current • Reduce vacancy rate by 29% in 6 months through agency efforts and aligned staffing strategy to ensure targeted outcomes were achieved. • Strategically develop staffing plans for high volume healthcare and recruited new staff through digital marketing, job boards, social media, phone screen cold calling candidates, and traditional methods. • Technology Startups, Banking, Fulfillment in California, Utah, Washington, & Texas 2019 • Provided strategic and operational guidance, as well as project management plans for startups and enterprises nationwide. • Developed effective full-cycle recruitment strategies and compensation structure, resulting in an improvement in employees' workflow productivity for various businesses located in multiple states. • Designed high-performing strategies and executable solutions using performance management, leadership development, and employee engagement. Care Coordination Company 2018 • Created HR strategic plans, hired HR team members, improved productivity and communication within the HR department, and led the implementation of a paperless HCM for a high growth startup. • Setup an HR infrastructure build out HR team and perform oversight of administration for a new fast growing non-profit organization. Oversight of recruitment, payroll, benefits, HCM selection, customization, and training. Also, created policies and procedures, and supported the business in navigating the morale and engagement of employees. • Boosted the company attractiveness by formulating a competitive benefits program with an online platform • Improved the organization's performance by developing custom training and conducting coaching sessions for over 600 employees and leadership. • Increased employees' productivity by initiating a full-cycle recruitment program, communication strategies, creating an employee handbook, and employee training manual. Child Services Organization- • Enhanced the talent acquisition process by improving the interview format and developing marketing campaign strategies and metrics. • Orchestrated daily HR functions, created an effective working condition, and improved productivity and communication within the HR department. Behavioral Health & Drug Recovery Organization- • Conducted HR audits, created HR policies and procedures, and implemented corporate values that transformed a passive workforce into a high-performing workforce that produced more revenues for the organization. • Oversaw the HRIS database conversion, performed compensation assessments, and led the executive search for HR Director as well as the implementation and customization of a learning management system (Relias). Law Firm • On-boarded new staff and created employee handbook and new hire documents. 2015 Nursing Home (closing business- • Conducted PTO payout audits and oversaw unemployment review and confirmation and off-boarded departing staff. Human Resources Executive Richmond Community Services, Mount Kisco, NY July 2014-December 2017 • Managed staff coordination and scheduling for 400+ Direct Support Professionals (DSP). • Improved HR services and responsiveness during the initial 90 days of employment and reduced healthcare insurance coverage by $90,000 during the first 12 months of employment. • In-charge of staff recognition, employee and labor relations, executive and leadership coaching, as well as policy and procedure development. • Oversaw strategic planning, workforce development, benefits and retirement, regulatory compliance, full-cycle recruitment, and performance management. • • • Implemented unemployment cost savings that reduced the organization's expenses by 38% and reduced workers' compensation experience rate by an average of 25% between 2015 and 2016. Increased candidate pool and on-boarding for Direct Support Professionals by 200% Worked closely with the COO on various projects intended to enhance various departments performance. Human Resources Executive Morningside House Nursing Home & Continuum of Care, Bronx, NY October 2011-July 2014 • Served as a lead strategic HR leader for long-term care services to the elderly, including Assisted Living, Adult Day Program, Nursing Home, Long Term Home Care Program (~ 600 employees). • Reduced operational overtime from $140,000 to $30,000 and cut health benefit premiums by $100,000. • Resolved complex vacation accrual issues with Local 1199, resulting in a decrease in the organization’s financial exposure. • Developed HR policy and procedures and provided effective coaching to the executive leadership team on opportunities and issues. • Introduced workers' compensation cost controls that resulted in a $160,000 reimbursement on premiums and reduced new hire turnover by 25%. Human Resources & Operations Executive Bethel Nursing Home & Rehabilitation Center, Croton on Hudson, NY August 2004-October 2011 • Designed a BRAVO recognition program that enhanced employee morale and boosted performance in all three locations. • Successfully eliminated excessive paid time off accrual balances for union employees by negotiating new contract terms. • Developed on-boarding process for clinical and non-clinical staff that increased staff integration. • Designed management and staff development programs on different topics, including sexual harassment prevention, coaching, performance management, on-boarding, workplace violence prevention, diversity, and FLSA. Human Resources Executive 1199/Employment Training Job Security Program, New York, NY February 2001-July 2004 • In charge of the 1,000+ employees who administer the benefits for 1199 union members. • Set up the HR department, including HRIS implementation, full-cycle recruitment, policies and procedures, performance management, and career ladders for internal career advancement and staff engagement. • Create and supervised mentorship program for high school students. Human Resources Executive Intrepid Museum, New York, NY September 1999-January 2001 • Set up the Museum’s first formal HR Department, including all traditional HR functions. • Completed ILA contract negotiation, recruited, and on-boarded 100 temporary staff for annual Fleet Week events. EDUCATION & CERTIFICATIONS MS in HR Management & Organizational Development | Manhattanville College MA in Clinical Psychology | Long Island University BA in Psychology | Iona College Certifications Human Resources -Senior Certified Professional (SHRM-SCP) Professional in Human Resources (PHR) RECOMMENDATIONS Vannia Posada, Director of IT “Matinah Drew is an intelligent, results-oriented HR professional with high integrity and strong work ethic. She is a thoughtful, knowledgeable HR and policy expert who effectively balances the needs of the organization with the needs of the employees. She holds herself to the highest standards in terms of quality and productivity.” Eileen Mosely, H R Generalist “Matinah brought structure to the department defining everyone's roles and mentoring us to be the best we possibly could be… I witnessed her professionalism when situations presented to her became particularly challenging…She introduced reports and systems that are still in use.” Bruce Bradigan, Former CEO, Bethel H omes “There never was a time in the eight years we worked together that I was disappointed in her work. And there were many times I was delighted and sometimes amazed at her creativity in using her skills for the betterment of Bethel and the employees. I considered her one of my strongest executives and I and the other executives trusted and valued for her teamwork, character and judgment.” For More Recommendations: www.linkedin.com/in/matinah-d-94b3a939