Matilde Mejia

Contact Information Email- Address Col. Atlacatl, Edif. Pinto 25, Apto 11, SS Phone - Skills English - Advanced Microsoft Office Conflict Resolution Time Management Client Database Management Marta Matilde Mejia Reyes Multi-faceted, efficient, and reliable administrative professional with 8+ years of experience with customer service, sales, virtual assistance and tech support. Proficient in CRM applications. Diversified skill set covering administrative support, client relations. Excellent interpersonal, phone, and digital communication skills. Experience Rukkus INC New York July-2017 Currently Mulitasking Detail Oriented CRM Proper phone skills Customer Service Representative - Open and maintain customer accounts by recording account information. - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Manage large amounts of incoming calls. Identify and assess customers’ needs to achieve satisfaction. - Resolve customer complaints via phone, email or CRM. Email communication skills Ring Router Inc Seattle, WA February-2017 Currently Centric Business Solutions San Salvador, El Salvador June-2015 February-2017 Uassist Me San Salvador, El Salvador October-2012 June-2015 Customer Service Specialist - Open and maintain customer accounts by recording account information - Manage large amounts of incoming calls. - Generate sales leads. - Work with customer service manager to ensure proper customer service is being delivered. - QA Agent Billing Agent - Billing processor. - Administrative assistance. - WC billing. - Produce and distribute correspondence memos, letters, faxes and forms. Virtual Assistant - Answer and direct phone calls. - Organize and schedule meetings and appointments. - Maintain contact lists. - Produce and distribute correspondence memos, letters, faxes, and forms. - Assist in the preparation of regularly scheduled reports. - Book travel arrangements. - Research and creates presentations. Prepare and monitor invoices. SYKES LTDA San Salvador, El Salvador October-2009 October-2011 Customer Service/Tech Support Agent - Manage large amounts of incoming calls. - Keep records of customer interactions, process customer accounts, and file documents. - Resolve customer complaints via phone, email or CRM Education Universidad Modular Abierta San Salvador, El Salvador Instituto Nacional General Francisco Morazan San Salvador, El Salvador 2006 Bachelor of Education (B.Ed.), Language studies Degree focused on the consumption, analysis, and production of texts in the English language. High school degree