Matilde Jalandoni

 MATILDE MURIERA JALANDONI Block 9 Lot 40 Phase 3 Charito Heights, Brgy. Granada, Bacolod City Mobile #- Tel. #-- Date of Birth :                    December 24, 1980 Place of Birth :                    Bacolod City Height :                    5’1" Weight :                    98 lbs. Religion :                    Christian Civil Status :                    Separated Citizenship :                     Filipino Language Spoken :                     Hiligaynon, Tagalog & English CAREER HISTORY: Bacolod City Hall, Office of the Secretary to the Mayor Staff Assistant March - October 1999 Midland Finance Corporation Collection Head, Cashier, Acctg. Staff/Bookkeeper April 2000- March 2007 Aldrtz Corporation Cashier- Summer Job Program March 2007- June 4, 2007 Teletech Customer Care, Phils Customer Service Rep./Technical Support Representative June 2007- April 2011 Convergys Philippines Inc. Customer Support Associate II December 2011 to May 2017 CORE COMPETENCIES: *Excellent Typing Skills *Average Computer & Technical Skills, PC & Internet  *Knowledge of Microsoft Windows, Microsoft Word & Excel, some of Mac OSX *Excellent Customer Service Skills *Excellent communication and documentations skills *Ability to make customers and their needs a primary focus of one's actions *Ability to work effectively and cooperatively with fellow employees, peers from other parts of the organization EDUCATIONAL BACKGROUND: College : UNIVERSITY OF NEGROS OCCIDENTAL-RECOLETOS Bacolod City - Course : Bachelor of Science in Commerce-Management Accounting Secondary: LA CONSOLACION COLLEGE-Main Bacolod City - Primary: WEST NEGROS COLLEGE Bacolod City - CHARACTER REFERENCES: MR. LYN DON SOTELO Team Leader Convergys Philippines Inc. Cell #- MR. HARLON JAMES O. CANILLAS Operations Manager Convergys Philippines Inc. Cell #-