Matilda Matangaidze

Contact-m www.linkedin.com/in/matildamatangaidze-9b- (LinkedIn) Top Skills Executive Support Office Support Business Administration Publications Tsebo Press Release Matilda Matangaidze Experienced Personal Assistant | Expert in Project Coordination, Administration, and Accounting | Dedicated to Enhancing Organizational Efficiency Harare, Zimbabwe Summary As an experienced Personal Assistant, I excel in project coordination, administration, and accounting, delivering exceptional support to enhance organizational efficiency. With a Bachelor of Arts (BA) in Public Relations, Marketing, and Advertising, and ongoing BSc Honours studies in Sociology and Gender Development Studies, I bring a well-rounded skill set to the table. My dedication to professional growth and adeptness in multitasking make me a valuable asset in any dynamic work environment. Experience Best Pracrices (pvt) Ltd Project Office Coordinator April 2023 - Present (1 year 2 months) Harare, Zimbabwe • Participate in project design meetings and propose improvements if necessary • Evaluate potential problems and technical hitches and develop solutions • Plan and manage team goals, project schedules and new information • Supervise current projects and coordinate all team members to keep workflow on track • Manage project-related paperwork by ensuring all necessary materials are current, properly filed and stored • Direct project correspondences by preparing and reviewing project proposals, memos, meeting minutes and emails • Communicate with clients to identify and define project requirements, scope and objectives • Adhere to budget by monitoring expenses and implementing cost-saving measures ZimWorX Page 1 of 5 2 years 10 months Subject Matter Expert January 2022 - March 2023 (1 year 3 months) Harare, Zimbabwe • Evaluate employees' skills and performance quality. • Identify areas in employees' skills that require improvement. • Organize training sessions specific to various roles in the company. • Ensure that new staff members receive appropriate introductory training. • Prepare all instructional materials. • Plan annual refresher courses for all staff members. • Administer competency and performance-based assessments • Communicate key information with the team such as schedule changes or special patient considerations. Dental Support Specialist June 2020 - December 2021 (1 year 7 months) Harare, Zimbabwe •Contact insurance companies by phone, fax, or online portal to obtain insurance benefits, eligibility, and authorization information •Working as an intermediary between patient and company. •Tracks and facilitates patient’s appointments •Coordinate and identify possible partners •Posting patients payments. •Managing late payments and overdue accounts. •Processing insurance payments and refunds. •Verify patient specific benefits and precisely document specifics for various payer plans including patient coverage, cost share, and access/provider options. • Performing patient management, including check in and check out procedures. • Organizing and taking minutes’ departmental board meetings and seminars. • Provide the best-in-class customer services to patients, Health Care Providers (HCPs) and their staff through referral and call management by investigating patients’ insurance benefits • Accurately document information in the appropriate systems and formats that is enter data using dental practice management software – Dentrix Understand and comply with all required training, including adherence to federal, state, and local pharmacy laws, HIPAA policies and guidelines, and the policies and procedures of the company. Page 2 of 5 HTA School of Culinary Art 1 year 9 months Personal Assistant to Director October 2018 - June 2020 (1 year 9 months) Project Coordinator October 2018 - June 2020 (1 year 9 months) Johannesburg Area, South Africa •Provide analytical support to Manager in executing assigned projects. •Plan and coordinate project activities for timely completions. •Assess potential issues and technical challenges and accordingly develop resolutions. •Interact with various teams to coordinate project activities. •Participate in project design meetings and recommend improvements if needed. •Assist in project design and development activities. •Track project progress and ensure all project activities are completed on-time. •Monitor project schedules regularly to determine any delays or deviations. •Attend project meetings and follow-up with outstanding tasks. •Develop project reports for management and clients. •Analyse and resolve project issues in a timely and accurate manner. •Coordinate with management in developing project scope, plan, deliverables, budget and milestones. •Oversee project correspondences and prepare and review project related emails, letters, proposals, memos, meeting minutes and other documents. •Review contract requirements and process invoices in timely manner. BonVie Medical Aid Scheme Personal Assistant to Managing Director January 2018 - July 2018 (7 months) Harare Zimbabwe •Authorize clients using the HIP system (2CANA) •Pulling out of all client files. •Assisting the billing department to follow up on patients with an outstanding balance. •Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals. •Reach out to customer leads through cold calling •Expedite the resolution of customer problems and complaints to maximize satisfaction Page 3 of 5 •Achieve agreed upon sales targets and outcomes within schedule •Arrange conferences, meetings, and travel reservations for office personnel. •Complete forms in accordance with company procedures. •Compose, type, and distribute meeting notes and reports. •Greet visitors and callers, handle their inquiries, and direct them to the appropriate persons according to their needs. • Locate and attach appropriate files to incoming correspondence requiring replies. • Organizing and attending meetings and ensuring the manager is well prepared for meetings; • Liaising with clients, suppliers and other staff. • Deal with confidential information Rush Accountants 1 year 2 months Project Consultant May 2017 - November 2017 (7 months) Johannesburg Area, South Africa •Working in the Revenue Department of the Municipality. •Ensuring all accounts are billed accordingly for the Municipality. •Assist in audit readiness. Junior Administrator October 2016 - May 2017 (8 months) Johannesburg Area, South Africa •Handling and reviewing expenses and payroll records. •Matching candidates from the company database to different clients offering job opportunities. •Overseeing Marketing Research •Bringing in new business opportunities •Marketing new job opportunities to existing and new candidates. •Updating and managing the company website. •Handling all aspects of the companies’ administration. Almak Productions Marketing/Public Relations Executive March 2016 - September 2016 (7 months) Harare Zimbabwe •Coming up with PR strategies Page 4 of 5 •Overseeing Marketing Research •Bringing in new business opportunities •Arranging Events •Building relationships with the media •Managing client relationships •Perform research on current benchmark trends and audience preferences •Design and implement social media strategy to allign with business goals •Generate, edit, publish and share engaging content daily (e.g. original text, photos, videos and news) •Communicate with followers, respond to queries in a timely manner and monitor customer reviews •Oversee social media accounts’ design (e.g. Facebook timeline cover, profile pictures and blog layout) •Suggest and implement new features to develop brand awareness, like promotions and competitions • Stay up-to-date with current technologies and trends in social media, design tools and applications •Overseeing content production (adverts and videos. Cossio Group International Call Centre Agent June 2015 - August 2015 (3 months) Paphos Cyprus -Lead generation -Free pension reviews to pension holders in the UK -Lead Generation -Life insurance reviews to people in the UK Education Women's University in Africa Bsc Hon Sociology And Gender Development Studies, Sociology · (February 2021 - November 2024) Page 5 of 5