Mathias Ayafou

MATHIAS GESIKEME AYAFOU PROFESSIONAL EXPERIENCE Guarantee Trust Bank Plc Transaction Officer in GTBank PLC 2021 – present Sales and promotion of the bank products Updating customers on the latest products and services proper Preparation of customers KYC and CAF to complying with bank's policy • • Enhanced due diligence of customer's documentation, validation of customer's Valid ID to ensuring authenticity and uniformity with account • Nigerian Processing and Issuance of loan to customers attending to mails, calls and enquiries from customers, clients and agents Customer service: Attending to customers, inquiries, profferring solutions and taking proactive measures in making sure customer gets the best customers satisfaction. • • PROFILE Results-driven and strategic professional with a strong educational background in Public Administration and certifications in Human Resources Management. Proven track record of driving sales growth, improving customer satisfaction, and providing exceptional administrative support. Skilled in market analysis, customer relationship management, and team leadership. Seeking to leverage my skills and experience to secure a challenging role in administration, management, or public policy. Achievements: Increased annual Account Acquisition by 60% by running a marketing campaign in new clusters Implemented a system for tracking business leads that boosted sales by 60% • • Identified more than 20 Clusters and Population targets for account acquisitions which led to 20% increase over stipulated Targeted goals • Federal University Dutse Student Officer in Student Affairs Department (Intern) 03/2021 – 09/2021 | Dutse, Jigawa State EDUCATION Key Responsibilities: Computing of results mobilization • NATIONAL OPEN UNIVERISTY B.sc Public Administration In view Dutse, Jigawa State for NYSC Uploading of results on NYSC website Confirmation of Jamb results for students Compilation of payment vouchers within department • the Achievements: Drove 60% increment of numbers of students mobilized for NYSC Mobilisation delays and hiccups were reduced by 40% during my service there • Federal University Dutse, Jigawa State Masters in Public Policy and Administration students • • 2025 of • Federal University Dutse Post Graduate Diploma in Public Policy and Administration(PGD) 2021 | Dutse, Jigawa State Abia State Polytechnic, Aba National Diploma in Public Administration (ND) 2014 | Aba, Delta State Government Day Senior Secondary School Kudai Class Teacher (Nysc Primary Assignment) 2019 Designed and delivered curriculum-aligned lessons to students. Utilized various teaching methods to cater to diverse learning styles. • • Monitored student progress, identifying areas of improvement and providing targeted support. • Fostered a positive classroom promoting respect and inclusivity. Collaborated with colleagues to implement school-wide initiatives. • • Community Secondary School Ayamasa Bayelsa State Senior Secondary Certificate Examination (SSCE) 2010 | Ayamasa, Bayelsa State WASSCE Abia State Polytechnic, Aba Higher National Diploma in Public Administration (HND) 2017 | Aba, Abia State Community primary School II Ayamasa Bayelsa State First School Leaving Certificate (FSLC) environment, develop and Elshadai Ultra Modern Schools Class Teacher 01/2020 – 03/2021 | Dutse, Jigawa State Developed and implemented engaging lesson plans to meet students' needs. • Managed classroom environment, ensuring discipline and encouraging participation. • Assessed student progress, providing constructive feedback and support. Prepared and graded assignments, quizzes, and exams to evaluate student learning. • • Maintained accurate records, communicating with parents and colleagues as required. • PZ CUSSONS ABA Receptionist 2016 – 2018 | Aba, Delta State Managed front desk operations, receiving and responding to emails and correspondence. • 2004 | Ayamasa, Bayelsa State Coordinated administrative tasks, ensuring seamless day-to-day office operations. Received and inspected goods from clients, vendors, and contractors, verifying delivery accuracy. • • Maintained accurate records of incoming goods, updating inventory and logistics documentation. • Provided exceptional customer service, serving as the primary point of contact for visitors and callers. • CERTIFICATES Discharged Certificate National Youth Service Corps (Nysc) 2019 Customs Services Professional Global Institute of Customer Services and Human Research 2019 Human Resource Consultant Global Institute of Customer Services and Human Research 2019 SKILLS Problem-solving and Adaptability skill Excellent communication and interpersonal skills Customer Relationship Management Sales Techniques and customer Satisfaction Measurement tools. PGD in Human Resources Management Institute of Customer Services and Human Research 2019 INTERESTS Reading Research Travelling LANGUAGES Ijaw English Hausa REFEREES Available Upon Request