Mathew Kristian Lopez

I am a detail-oriented and dependable coordinator currently handling email-based hotel reservations, including booking management, guest inquiries, coordination with hotel partners, and ensuring accurate and timely responses. My role requires strong organizational skills, attention to detail, and the ability to manage multiple requests while meeting service standards and deadlines.

Previously, I worked as a voice agent for a healthcare account, where I handled inbound calls, assisted patients with inquiries, and managed sensitive information in a fast-paced, highly regulated environment. This experience strengthened my communication skills, empathy, and ability to remain calm and professional under pressure.

I also have experience as a Passenger Service Agent with about:blank, where I supported airport operations, assisted passengers with check-in and boarding, and ensured smooth travel experiences through excellent customer service and problem-solving.