Mathew Christopher Onyedikachi

I have hands-on experience as a CRM Specialist and Virtual Assistant, supporting businesses in building stronger customer relationships and improving workflow efficiency. My role involves managing customer databases, tracking interactions, and ensuring timely follow-ups to enhance customer satisfaction and retention.

I’m skilled in using popular CRM tools such as HubSpot, Zoho CRM, and Salesforce, allowing me to efficiently organize contacts, automate tasks, and generate reports for better decision-making. I also use communication tools like Slack, Zoom, and Microsoft Teams to stay connected with clients and teams, and productivity tools such as Google Workspace, Trello, and Asana to manage projects and daily tasks seamlessly.

With strong attention to detail and problem-solving abilities, I handle tasks like email management, calendar scheduling, data entry, customer follow-ups, and technical support, ensuring smooth virtual operations and excellent client service.