Mathew Chinonso Anyika

MATHEW CHINONSO ANYIKA Lagos, Nigeria | LinkedIn: www.linkedin.com/in/mathewnonso1 Professional Summary Dynamic and results-driven Virtual Assistant and Customer Service Specialist with over four years of experience providing excellent client support, administrative assistance, and digital communication. Skilled at managing high volumes of inquiries, solving customer problems efficiently, and improving customer satisfaction through proactive service. Experienced with CRM systems, helpdesk tools, and workflow management platforms that improve productivity and customer experience. Seeking a remote opportunity where I can contribute strong organization, customer-focused service, and technical skills. Customer Service Tools & Technologies • CRM Systems: HubSpot, Zoho CRM, Zendesk • Helpdesk Tools: Intercom, LiveChat, Crisp, Freshchat • Communication Platforms: Zoom, Microsoft Teams, Google Meet, Slack, RingCentral, WhatsApp Business • Call Center Tools: Aircall, TalkDesk, CloudTalk • Survey Tools: Google Forms Virtual Assistance & Administrative Skills • Email and calendar management • Appointment scheduling and coordination • Data entry and database management • Research and reporting • Document creation and editing • Travel planning and itinerary booking • Task prioritization and workflow optimization Technical & Productivity Tools • Microsoft Office Suite (Word, Excel, PowerPoint) • Google Workspace (Docs, Sheets, Drive, Calendar) • Notion, Trello, Asana, ClickUp, Airtable • Canva (basic design) • Social media support (Facebook, Instagram, LinkedIn) Soft Skills • Strong communication • Conflict resolution • Multitasking • Patience and empathy • Confidentiality • Time management • Attention to detail Professional Experience Baco Auto Glass Ltd — Customer Service Manager March 2024 – September 2025 | Lagos, Nigeria • Managed multiple communication channels and improved response time to increase customer engagement. • Executed marketing campaigns that improved customer retention and increased inquiries. • Analyzed customer feedback and market trends to support business decisions. • Maintained accurate customer databases and organized documentation and schedules. • Worked closely with the sales team to improve service delivery and client satisfaction. • Resolved complex customer issues using strong problem-solving and communication skills. Time Continental Ticketing, Travels & Tours Ltd — Customer Service Representative March 2021 – February 2023 | Lagos, Nigeria • Provided customer support for travel bookings, ticketing, and itinerary planning. • Handled a high volume of calls, chats, and messages while maintaining professionalism. • Used CRM and ticketing systems to track customer cases and follow up promptly. • Assisted customers with cancellations, booking changes, and travel issues. • Provided administrative support including document preparation and travel coordination. Education Federal Polytechnic Oko, Anambra State — Mass Communication (Graduated January 2016) Certifications • ALX – Virtual Assistant Certification (2025) • Alison – Diploma in Customer Service (2026) • Alison – Digital Marketing and CRM for Increased Sales (2026) Volunteer Experience The Positive Event CIC Organisation — Researcher (Remote) November 2025 – December 2025 | United Kingdom • Conducted data collection and evaluation. • Assisted with research activities and reporting.