Masika Kabuyaya

MASIKA KABUYAYA YOLANDE PERSONAL PROFILE Home Address: Morning Subdivision Block 1 Lot 6. Puting Kahoy Silang Cavite. Tagaytay Road Email ID:-Phone number - “Those that know me well say that I am kind, friendly, and respectful. I love communicating with people because I believe that communication is the key to success in all things that we may do.” WORK EXPERIENCE ➢ VUTHANGA Oil Salesperson September 2010 – December 15, 2013 • Serve the customer once they want to purchase the products • Provide customers with information about the products • Build a good relationship with the customers • Attract and retain customers by giving discounts and organizing events • Take complaints from the customers and report to the Supervisor / Top management • Be in control of the inventory to make sure that company does not run out of the products • Handling daily payment and report to the supervisor • Check the ordering done by the supervisor and overseeing the deliveries ➢ Orange Congo Inc. Customer Service Representative January 2014 – January 2015 • Answering customer inquiries via call or email regarding activation of phone and new sim card and troubleshooting • Making outbound calls to postpaid customer and related companies to remind them of their monthly payment and overdue • Disconnect customers with overdue balance and reconnect customer paid reconnection fee and cleared their outstanding balance • Escalating calls to the appropriate departments and properly documenting calls for future references ➢ Coca-Cola Bottlers, Inc. Dec 2017 - March 2018 • Recording company contracts • Checking and recording all the movement of the delivery cars of goods • • • • • Checking the attendance of the employees Compute the salary of the employees based on their attendances and leaves Checking of the goods that goes outside the organization Monitoring the work done by the employees Checking the receipts of the payment of the employees ➢ Automotive Corporation April 2019 – Jun 2019 • Assists the HR Manager • Responsible for employee’s attendance • Checking the attendance accordingly the absences and leaves • Computation of the payroll • Monitoring the employee’s work • Evaluating the performance of the employees • Recording every activity that concern employees ➢ SPYPOINT Hunting Camera ➢ Technical Support Agent July 19,2021- November 21,2021 • Proving technical support to customers • Assisting customers with the information they need about the hunting cameras • Providing customer with different prices of the hunting cameras • Respond to all customers inquiries about the products • Creating tickets for the customers about their RMA • Make inbound calls to provide assistance to employees about their hunting cameras (purchasing of accessories) • Receive calls to troubleshoot the hunting cameras • Helping customer is choosing the best hunting cameras depending on their needs ➢ DANBY APPLIANCES INC Consumer Service Representative / Salesperson May 24,2022-June 30,2024 • Providing information about the company’s products • Direct customer to the technicians of the company • Opening tickets for customers • Sending troubleshooting steps to consumers via email • Escalating calls and tickets to the right departments • Processing replacement unit for the customers • Processing refund for the customers • Submitting customer complaints to the supervisors EDUCATIONAL BACKGROUND • Master in Business Administration Major in Business Management Adventist University of the Philippines - Jan 2019 – March 2020 • Bachelor of Science Business Administration Major in Business Management Adventist University of the Philippines - Aug 2015 – May 2019 • High School Certificate Mulo High School, DR Congo - Sept 2008 - Jun 2014 SKILLS • • • • • Excellent verbal communication skills in French and English Ability to work in a fast-paced environment with minimum supervision Great team player, with a good sense of collaboration Handling complain from customers with patience, determination, and persistence Ability to learn new tools, to adapt, and easily integrate in a new work environment. LANGUAGES • • French English HOBBIES • • Reading Writing JOURNAL PUBLICATIONS Asuah-duodu, E., Kabuyaya , M., Cabahug-Fugoso, G., Smith, S (2019). Clinical Diagnosis of Business Organization (NZD Manuka Health and Beauty Products) in the Philippines: A Qualitative Study. https://jurnal.unai.edu/index.php/isc/article/view/1093 Kabuyaya, M(2024) The Impact of Compensation and Internal Equity on Employee Performance. Open Journal of Accounting, 13, 32-43. doi: 10.4236/ojacct-. ACADEMIC CONFERENCES 1. Masika Kabuyaya Yolande. The Impact of Compensation and Internal Equity on employee’s performance. A paper presented at the third International Forum. Theme: Bridging the research chasm: Transforming Development in the New Normal. Adventist University of the Philippines, Putting Kahoy, Silang, Cavite, and April 22, 2021 2. Masika Kabuyaya Yolande. The Effect of Organizational Culture and Corporate Governance on Employee Retention as Mediated by Organizational Communication on Private Hospital in Congo DRC. A paper presented at the sixth International Forum. Theme: Confluence: Connect, Collaborate, Create. Adventist University of the Philippines, Putting Kahoy, Silang, Cavite, and April 18, 2024