Mashael Menia

MASHAEL MENIA TRANSACTION/LISTING COORDINATOR | DATABASE MANAGEMENT | REAL-TIME ANALYST | CSR/TECH SUPPORT/TRANSACTION PROCESSING | GENERAL VA | ADMIN PROFILE: I bring you over 4 years of combined experience in Customer Experience and Telemarketing, I provide excellent service to various call center companies including my recent work-from-home job as a Virtual Assistant - Transaction/Listing Coordinator to a Real Estate company. YOU CAN REACH ME AT: EMAIL :- PHONE:- ADDRESS: B13 L2 McFarland St, Silvercreek Subdivision, Puli, Carmen, Cagayan de Oro City, 9000 EDUCATION: MINDANAO STATE UNIVERSITY-SULU – BS BIOLOGY |- MINDANAO STATE UNIVERSITY-SULU – BS NURSING |- BPO WORKING EXPERIENCE: Customer Service Representative | Concentrix | November 9, 2018 – March 12, 2019 • Receiving an inbound call from a customer that needs product replacement and refund • Do basic troubleshooting for selected products over the phone Technical Support, Advisor I | Concentrix | March 12, 2019 – February 9, 2020 • Receiving an inbound call from the store that needs help troubleshooting their equipment to make sure they are open and running • Outbound calls for the store detected by the system that the equipment is not working, and necessary troubleshooting is needed. • Call Level 2 to inform about the downtime of the store and the need to dispatch a technician • Receiving inbound calls from store customers, addressing concerns about in-store promotions, and helping validate their coupons after the call. • Sending out emails/replying to customers that need help addressing their concerns with their store coupons. Transaction Processing | Concentrix | February 9, 2020 – March 20, 2021 • Inbound agent, addressing customer concerns with the cleaning service received • Process refund for an unsatisfied customer • Process replacement booking • Process payment for contractors or professionals • Addressing both customer and contractors concerns via email • Process disputes for the contractors or professionals • Verify if the payment of customers for projects has been processed and make sure contractors received their pay Real-Time Analyst | Concentrix | March 20, 2021 – June 16, 2022 • Monitor Service Level adherence • Monitor attendance • Monitor scheduled headcount and full-time equivalent • Provide daily reports to the client • Provide an outline for Business Continuity Program • Monitor agents’ productivity • Manages real-time queue and skills agent based on demand VIRTUAL ASSISTANT WORKING EXPERIENCE: Transaction Coordinator | My Home Group | February 16, 2020 – August 30, 2020 • Drafting offer for either seller or buyer • Sending contracts for signature via the transaction desk • Making sure that all parties signed • Create transaction/listing in Skyslope • Upload signed documents in Skyslope for review • Create a listing in ARMLS/flexMLS Transaction Coordinator | APC | September 10, 2020 – July 23, 2021 • Sending Closing Daily Updates to all agents • Sending an email out to all parties with the new contract or binding agreement • Sending commission agreement to closing attorney and agent under the team • Sending an email out for new document received to all parties • Drafting offer to either seller or buyer • Sending out for signatures via remine • Addressing the agent’s request • Changing the status of listing in GAMLS/FMLS to Under Contract, Active, Sold • Create presentation • Request for signature or rider • CMA Listing Coordinator/Listing VA/Office VA | Grider & Peterson Real Estate Team | October 10, 2021 - September 13, 2022 • Providing agents report • Monitoring Listing Status • Create transactions in Brivity and NavicaMLS • Upload documents in Brivity • Create listing transaction in Skyslope • Create flyers for the open house • Audit Concessions- making sure that Brivity and Skyslope are the same • Request showing feedback from the agent • Sending showing feedback to the listing agent and listing/marketing specialist General Virtual Assistant | The Colored | One-Time Project | March 10, 2022 – June 30, 2022 • Monitoring client emails • Create a new project if needed in click up/penji if needed • Communicate with the designer • Send updated design to customer • Get feedback from the customer if any changes are needed SKILLS SUMMARY: ⭐ ⭐ ⭐ ⭐ ⭐ Transaction Coordinator ⭐ ⭐ ⭐ ⭐ ⭐ Admin ⭐ ⭐ ⭐ ⭐ ⭐ Listing Coordinator ⭐ ⭐ ⭐ ⭐ ⭐ Transaction Processing ⭐ ⭐ ⭐ ⭐ ⭐ Real Time Analyst ⭐⭐⭐⭐ Technical Support ⭐ ⭐ ⭐ ⭐ ⭐ General Virtual Assistant ⭐⭐⭐ Customer Service TOOLS EXPERIENCE: Docusign Launch Control Transaction Desk Fivestreet Web Remine Voice Pad IlovePDF MS Office Skyslope Google Suite Navica MLS GSCCCA (Georgia GAMLS First MLS Supra Web Brivity CRM Compass CRM Sierra CRM Arizona MLS FlexMLS Superior Court Clerks' Cooperative Authority) Canva