Maryvon Esplanada

MARYVON BANZUELA – ESPLANADA Address: #29 Okra St. Tumana, Marikina City Contact Number: - Email Address:-Skype Name: Maryvon Esplanada OBJECTIVES: To obtain any position suitable for my skills and experiences as a Service Desk Analyst Level 2/ Business Technologist, Technical Support Level 2 and/or training new hires for an account/project processes. A career in providing technical solutions without compromising customer relations. To share techniques and knowledge in identifying an effective solution to any technical issues such as, but not limited to, computer hardware, computer software (Microsoft Applications, Virtual Machines, etc.) WORK EXPERIENCES: ATOS Inc.August 22, 2016 – January 2017 5F 1880 Bldg. Eastwood, Libis, Q.C Service Desk Level 2 Towers Watsons Job Description: Providing excellent and quality customer service. Finding a fix for a rare case of technical issues. To provide assistance and queries (how-to’s, general inquiries) in a computer software or hardware. Provide technical assistance on virtual machines through a remote session. Creating a ticket for a priority issue (same issue experienced by 10 associates or the whole site itself). Creating a ticket to request for utilizing a company asset (loaner laptop, mouse, cameras, docking stations and the likes) Assigning web tickets to my own bin created by Associates without extra time to call regarding their queries, issues or requests. Following up web tickets assigned to self from the Service Desk bin. ACCENTUREJuly 2015 – August 2016 19F Global One Bldg. Eastwood, Libis, Q.C Order Manager Verizon (VOIP Enterprise) Job Description: Providing excellent and quality customer service. Receives tickets (new orders) from sales team. Process new orders for business enterprises by creating a ticket. Verifies order details to ensure information are correct via phone call. Follows up from business to business regarding updates of how the installation goes. Verifies availability of the location for installation. Updates local contact about the progress of the orders. Checks with the engineers for any special task needed to complete the order. Coordinates with the right people every step of the way. Tracks the progress of the order and leave updates for review local contact review, and the company reviews Calls local contact, installers, and engineers for any additional updates about the installation. Closes tickets for completed order. RESULTS COMPANIES INC.September 2014- June 2015 Q Plaza Promenade Hall Cainta, Rizal Customer Account Executive Comcast Job Description: To assist customers in troubleshooting their cable TV service. To explain the details of the billing statements of the customers. To schedule a technician/ installer appointment based on the customer’s preferred schedule depending on the available date and time. To offer a different line-of-business (home phone and internet) to the customer to add more excitement in their service. IBM DAKSHMay 2013- June 2014 2F Bldg. E UP Ayalaland Technohub Commonwealth Ave., Quezon City Customer Service Associate Bell Canada Job Description: To help customers with their technical difficulties in their cable TV service such as signal loss, missing channels, audio and video freezing, no audio and video, wrong input selection, ordering pay-per-view events and videos-on-demand. To assist customers in removing/adding a calling feature to their home phone service such as call waiting, call forwarding, call conference, call screening and long distance packages. To explain to the customers their billing statement informing them their charges and credits plus taxes. To offer higher level of TV and Home Phone packages. To schedule either a technician or installer appointment based on the customers preferred schedule depending on the available date and time. To reprint and resend customer’s invoices if they did not receive a copy of the statements or upon the request of the customers. AEGIS PEOPLE SUPPORTOctober 2011- May 2012 2F Rockwell Business Center Ortigas, Pasig City Hotel Reservation Specialist Hilton Job Description: To assist customers in getting a hotel room reservation depending on the customer’s preference and number of adults and children staying per room per night of stay. To assist motorist customers in getting an overnight accommodation in the area they are at, at the time of heavy rain or storms. To help customers in getting a room reservation for special occasions such as weddings, birthdays, anniversaries and also special holidays. To cancel a room reservation upon the customer’s request if the reservation is still modifiable. EDUCATION: POLYTECHNIC UNIV. OF THE PHILIPPINESJune 2009 - March 2013 Sta. Mesa, Manila Bachelor of Science in Tourism Management Graduate CONCEPCION INTEGRATED SCHOOLJune 2005 – March 2009 J.P Rizal St. Concepcion II Marikina City Secondary Level MORIAH CHRISTIAN ACADEMYJune 1999 – March 2005 Lamuan, Marikina City Elementary Level CHARACTER REFERENCE: Ann Michelle OngKevin De Guzman AccentureDepartment of Justice Order ManagerOffice Admin- Jecille Malulan Results Customer Account Executive- __________________ Maryvon B. Esplanada