MARYROSE UGWUAGBO
- •-• Enugu, Nigeria • LinkedIn
Customer Service/Sales Representative
Motivated and resilient Customer/Sales Representative with backgrounds in sales, customer service and marketing. Proven
track record of driving revenue growth, expanding market outreach and crafting marketing strategies. Proficient in improving
customer relationship management, prospecting, researching, and qualifying leads. I am adaptable, empathetic, and
committed to achieving business objectives through strategic problem-solving and teamwork. I am skilled at utilizing a wide
range of CRM and sales tools (Hubspot, zendesk, salesforce, Apollo.io Lemlist etc) Looking forward to bringing my skills
and expertise to a dynamic team.
Core Competencies
Sales Skills Lead generation, Sales, Appointment Setting
Marketing Skills Digital Marketing, Email Marketing, Market Research
Customer Relationship Management Customer support, Hubspot Crm, Zendesk, Zoho CRM
Communication Skills Communication, Empathy
Product Knowledge Product Knowledge
Professional Experience
Aaronbux Wealth Management, United States
Sales Development Representative, New York
Sep 2024
Built and optimized a comprehensive sales pipeline, resulting in increased potential client acquisition and improved
lead conversion rates.
Conducted in-depth market trend research to inform and refine sales strategies, successfully identifying emerging
opportunities for growth.
Performed detailed target audience segmentation analysis, significantly enhancing sales targeting and driving more
efficient outreach efforts.
Consistently generated high-quality leads, contributing to the expansion of the client base and increased revenue
potential.
Engaged in effective cold calling, securing 5 appointments and managing the entire sales process through the CRM
for seamless follow-up.
RUNHOA (SAAS), United States (Remote)
Sales Associate, Pennsylvania
Jul 2024
Conducted detailed market Research and delivered actionable insights from competitor analysis that led to strategic
changes, resulting in 90%improvement in market positioning.
Performed detailed website analysis, SEO optimization, and content writing reviews improved search engine rankings
and increased organic traffic.
Generated and qualified leads for the business through targeted marketing campaigns and networking, contributing to
increased sales opportunities.
Ensured effective Client Relationship Management using HubSpot CRM, nurturing leads through the sales pipeline
and maintaining strong client relationships.
Digital Witch, Nigeria (Remote)
Business Development Representative Intern
May 2024 - Jun 2024
Developed market research that identified new business opportunities, leading to the acquisition of clients.
Generated 500+ qualified leads, contributing to a 10% increase in the sales pipeline.
Streamlined the Hubspot CRM to improve data accuracy and efficiency in lead tracking.
Collaborated with the marketing team to create and execute personalized email campaigns.
Achieved an increase in appointment setting through effective telemarketing strategies and persuasive communication
skills.
Developed a strong understanding and knowledge of the organization's products, services, and processes to support
clients and providers effectively
Food Factory, Nigeria
Jan 2024 - Mar 2024
Customer Service Representative, Enugu
Served as the primary point of contact for customers, providing courteous, friendly and efficient service, and
resolving customers' issues promptly.
Developed a strong understanding and knowledge of the company's products, to support customers effectively.
Efficiently collaborated with the production, and logistics team, and swiftly addressed and resolved any product or
delivery-related concerns, ensuring customer satisfaction.
Family Wellness Pharmacy, Nigeria
Customer Service Representative
Feb 2020 - Nov 2021
Provided exceptional customer service while assisting customers with their inquiries and purchases.
Recommended and promoted wellness products based on customers' needs and preferences resulting in improved
customer satisfaction and a 5% increase in sales.
Collaborated with team members to achieve sales targets which contributed to the overall success of the company.
Maintained strong relationships with existing clients, resulting in a 90% client retention rate over the past year.
RoseMario Foods, Nigeria
Marketing Specialist
Sep 2018 - Jan 2020
Led the marketing campaign for the launch of a new finger food product, resulting in a 30% increase in sales within
the first quarter.
Grew the customer base by 40% in one year through targeted marketing strategies and promotional offers.
Executed a holiday market campaign that boosted seasonal sales by 35% through coordinated special promotions and
engaged customers through festive social media contests.
Education
University of Nigeria, Enugu, Nigeria, Enugu, Nigeria, BSc in Nutrition and Dietetics
Certifications
Foundations to Digital marketing and E commerce, Google
Jul 2024
