Marynel Oro

Experience fastbooking asia pte ltd, singapore (home-based) customer support manager september 2015 – march 2017 fastbooking asia pte ltd, singapore customer support manager april 2010 – september 2015 Customer Support ❏ Provides initial full-scale training for hotel both online or onsite training  ❏ Provides support and advice to customers using our products and solutions ❏Provide e-mail, ticket and phone support globally Technical Support ❏ Investigate and solve customers' request or any major issues (Internal and External Clients) ❏ Coaching overseas colleagues and/or training of new internal staff ❏ Create an integrated working environment where client’s issues are attended promptly and effectively ❏ Technical Support – L1 support ❏ Assist the Technical team with L2 support ❏ Escalate bugs, tickets to L3 support imperial tours and travel pte ltd, singapore tour consultant may 2007 – march 2010 ❏ In – charge of organizing travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc. ❏ Collect deposits and balances ❏ Create and update data base of the clients ❏ Update and prepare promotional materials to sell itinerary tour packages ❏ Attend conferences to maintain familiarity with tourism trends supersonic services inc., Philippines reservation & ticketing officer may 2004 – march 2007 ❏ Reservation and Ticketing agent for all airlines. ❏ Handles phone queries of direct passengers and travel agents for Cebu Pacific Air. ❏ Assist the walk-in customer in travel products they need, like issuance of air tickets, booking of hotels or tours. ❏ Attend to walk-in customers looking for packages or air tickets Education college of the holy spirit bachelor of arts major in tourism Batch 2000 - 2004 REFERENCES Available upon request