Marylou C. Torres

MARYLOU CABALUNA TORRES PROFILE SKILLS Motivated, teamwork-oriented, and responsible. Consistently meets and exceeds productivity goals. Maintains a high level of professionalism, patience, and efficiency to minimize customer dissatisfaction and increase customer loyalty. Innovative and hardworking. Always ready to accept challenges. Ability to produce consistently accurate work even whilst under pressure. Ability to multitask and manage conflicting demands. Demonstrated ability to handle escalated customer issues effectively and proficiently. Excellent interpersonal skills, highly motivated, self-starter, and driven for success. Quick learner. Strong attention to detail. Strong Work Ethic. Customer Service Skills Problem-Solving Skills CONTACT PHONE:- EMAIL:- APPLICATIONS INTEREST o o o o Traveling Adventures Hiking Dancing SAP-CIC, SAP-ISU, ZOHO-CRM, Citrix-Storm, Outlook, Microsoft Office. WORK EXPERIENCE 51Talk - Homebased ESL Teacher June 2021 – Present • Teaching Chinese learners English in fun online video lessons. • Evaluate the learner's performance. SRB Cargo & Logistics Inc. - Business Development Manager August 2019 – June 2021 • Management of Client list and Logistics requirements. • Strengthen relations with existing customers as well as build new relationships with potential customers. • Produce agreements including all supporting documentation. ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ ▪ Prepare and send quotations and rate proposals to prospective clients, negotiate pricing and service aspects to close new business. Manage all serious complaints or incidences escalated by the Customer Relation Specialist. Locates or proposes potential business deals by contacting potential partners. Discovers and explores business opportunities. Maintain routine and consistent contact with customers. Explores opportunities to add value to job accomplishments. Builds market position by locating, developing, defining, and closing business relationships. Develop a strong opportunity pipeline for sales opportunities. Business development (B2B) and lead generation. Follow up on the leads and ensuring closures of those leads. Works closely with other departments to ensure company targets are appropriately set and achieved. Constantly seeking new opportunities and developing your team to respond to the demands of their environment and business competitors. Weekly report to the CEO. Accenture Inc. - Transaction Processing Analyst June 2010 – November 2018 ▪ ▪ ▪ ▪ -: Handles end-to-end processing. Handles issues resolution to ensure department and customer needs are met. Assists with special progress as needed. Subject Matter Expert (SME) • • • • -: Handles complex accounts. Weekly onshore counterpart process call. Creating innovation to improve the process and lessen the processing handling time. Subject Matter Expert (SME). • • • • • • • • • • • -: Handles escalated accounts from other teams, clients onshore, onshore counterparts, and from the voice team. Weekly onshore counterpart process call. Creating innovation to improve the process and lessen the processing handling time. Participate in brainstorming sessions to improve knowledge management, customer satisfaction, agent effectiveness. Collaborate with team leaders to meet all key performance measures. Subject Matter Expert (SME) July 2018 - November 2018 Handling a team. Monitoring on daily SLA, 3x3 matrix, and agents’ performance. Reporting on team daily performance summary. Assigns cases/workload to agents, manages reports requirements, completion status, and inventory tracking. Weekly client call. Prime Mover Business Solution Inc - Transaction Processing Analyst Working at Accenture Inc. under this recruitment firm. October 2009 – July 2010 • Handles end to end processing. • Handles issues resolution to ensure department and customer needs are met. • Assists with special progress as needed. AWARDS – (ACCENTURE INC.) • • • • FY13 A-Lister for People Developer Award. Year 2013. Consistent Top Performer Consistent Employee of the Month Project Top Business Operator 2018 EDUCATION Western Mindanao State University 2005 - 2009 Bachelor Science in Agriculture Consistent Dean’s Lister 2009 Board of Agriculture Passer