Maryjane Nwakuba

MARYJANE CHIKODI NWAKUBA 2, Bailey Street, Onipan Shomolu Lagos Cell Phone:-/-; Email- PROFESSIONAL SUMMARY Experienced and compassionate customer support professional with a background in healthcare and virtual assistance, adept at managing inquiries and ensuring customer satisfaction. Possesses strong communication and problem-solving skills, with expertise in CRM systems, telemedicine platforms, and virtual tools. Skilled in delivering seamless support in fast-paced environments, while enhancing customer experiences and driving retention. ● ● ● ● ● ● ● ● ● ● ● ● ● ● FUNCTIONAL SKILLS Proficient in CRM platforms like Zoho, Mail Chimp. Excellent knowledge of MS office, Trello, Zoom, Google drive, Slack, Canva, Homebase, Google calendar etc. Databases and information systems. Ability to work with little supervision under detailed information. Ability to learn, adapt and adopt new ideas and strive to achieve a set goal. Great collaboration with groups of people. Outstanding negotiation skills and communication skills, both orally and in writing. Excellent time management skills and ability to multitask and prioritize work. Excellent Client Relationship. Attention to details and problem-solving skills. Appointment Scheduling and Management. Pre-appointment Coordination and Follow-up. Appointment Scheduling and Management. HIPAA Compliance. Interview Support. PROFESSIONAL EXPERIENCE CODELAB LLC, ABUJA JAN. 2024 - JAN. 2025 Virtual Assistant/Customer Support Associate - Department of DeskMayte ● ● ● ● ● Scheduling and rescheduling appointments, making pre-appointment calls, and pulling insurance benefits for patients. Resolving customer complaints, providing solutions, and ensuring customer satisfaction. Following up and assisting with prescription requests. Ensuring HIPAA compliance in all patient interactions and documentation. Assisting in HR tasks by setting schedules for staff and supporting interview processes as needed for the client Department of Bidclover ● Responding to customer inquiries via email, phone, chat, or social media in a timely and professional manner. ● Responding to customer inquiries via email, phone, chat, or social media in a timely and professional manner ● ● ● ● ● ● Responding to customer inquiries via email, phone, chat, or social media in a timely and professional manner. Managing the Facebook account via Marketplace, overseeing sales activities, making inquiries, listing products, handling sales inquiries, and maintaining comprehensive records. Helping clients with product selection, order processing, and follow-up communication. Maintain accurate records of customer interactions, transactions, and feedback. Monitor trends and suggest improvements to customer support processes or services. Compiling and presenting sales and inquiry data for review and decision-making. BIO-GENE DIAGNOSTIC LABORATORY AND SCAN, GWARINPA-ABUJA Front Desk Officer Jan 2023 – Dec 2023 (NYSC) ● ● ● ● ● ● ● Answered phone calls courteously. Keeped updated records and files documents. Maintained schedules. Handled client complaints. Respond to customer inquiries. Greeted and welcomed patients as they approached the front desk. Toke up duties assigned. PRIMARY HEALTHCARE CENTER, ZUBA, ABUJA Laboratory Technician- (Industrial Training) ● Collected samples, studied and performed tests on body fluid, chemical compounds, biological specimens and other fields of science. ● Conducted and supported scientific investigations and experiments. ● Maintained, calibrated, cleaned and tested the sterility of the equipment. ● Carried out routine tasks accurately and followed strict methodologies to carry out analyses. ● Ensured the laboratory was well stocked and resourced and that everything was cleared and correctly labeled. ● Resolved problems by examining and evaluating data; selected corrective steps. ● Maintained and updated laboratory notebooks to ensure conformance to tested procedures and specifications. ● Ensured that all safety guidelines are followed strictly at all times and maintained a clean and orderly environment EDUCATION The Federal Polytechnic, Bida, Niger State. (HND in Biochemistry),- The Federal Polytechnic, Bida, Niger State. (OND in Science Laboratory Technology),- REFEREE Available on request