Maryjane Duru

MARYJANE DURU Andikan Beulah Estate, Gwarimpa, Abuja - |-PROFESSIONAL PROFILE Dynamic Sales, Customer Service, and Call Expert professional with extensive experience in managing client relationships, driving sales, and delivering outstanding customer interactions. Skilled in utilizing HubSpot for email marketing and lead management, creating targeted outreach strategies that foster engagement and build customer loyalty. Experienced in social media management, increasing brand awareness and engagement through targeted digital marketing strategies. Known for a customer-centric approach, strong communication and problem-solving skills, and proficiency in MS Office, Canva, Chase Dialer, and Slack. Proven ability to exceed sales targets, resolve customer issues, and enhance client satisfaction. CORE SKILLS Sales & Lead Management – Experienced in engaging leads via email marketing campaigns and follow-up calls using HubSpot CRM. Customer Relationship Building – Skilled at understanding client needs, providing tailored solutions, and ensuring long-term retention. Call Center & Customer Support – Hands-on experience handling inbound and outbound calls, resolving customer inquiries efficiently. Social Media Management – Managed social media platforms to improve brand visibility, customer engagement, and lead generation. Digital Tools – Proficient in HubSpot (email marketing and calls), Canva (content creation), MS Office Suite (Word, Excel, PowerPoint), Chase Dialer, and Slack. Time Management & Multitasking – Efficient in handling multiple client accounts and projects, meeting deadlines without compromising quality. PROFESSIONAL EXPERIENCE Remote Call Expert Insurance Supermarket, REIB Group, Delta Group 2024 – 2025 | Remote • Managed high-volume inbound and outbound calls using Chase Dialer, assisting customers with product inquiries and resolving concerns effectively. • Utilized Slack for internal communication and team coordination, ensuring seamless workflow. • Provided exceptional customer service, ensuring a high satisfaction rate and fostering long-term client relationships. • Conducted follow-ups on leads and guided potential clients through sales and onboarding processes. Investment Advisor & Social Media Manager Comfort Homes & Properties 2022 – 2024 | Abuja • Sales & Client Engagement: Leveraged HubSpot CRM for email marketing and outreach calls to nurture and convert leads, enhancing client acquisition. • Social Media Management: Managed and grew the company ’ s social media presence, creating engaging content that boosted online visibility and lead generation. • Content Creation: Designed marketing materials using Canva, improving brand consistency across digital platforms. • Developed tailored mortgage loan presentations, ensuring client understanding and satisfaction, which boosted retention by 15%. • Maintained detailed client records, contributing to improved communication and strategic sales efforts. Teacher Rivers State University Secondary School (ISS) 2021 | Port Harcourt • Taught and mentored students, ensuring a structured and engaging learning environment. • Developed lesson plans and instructional materials tailored to students’ needs. • Assessed student progress and provided constructive feedback to improve performance. • Maintained discipline and fostered a positive educational atmosphere. Clerk/Secretary Oscar Bakes Resources Ltd 2019 – 2020 | Port Harcourt • Managed customer inquiries, processed service requests, and resolved complaints to enhance satisfaction and boost repeat business by 10%. • Coordinated office communications and supported daily operations, achieving a 20% reduction in response times through streamlined communication practices. Manager Hymas Bookstore 2015 – 2017 | Port Harcourt • Directed sales and customer service operations, ensuring prompt and personalized interactions that increased sales by 8%. • Trained staff on customer engagement and service standards, improving customer experience and team collaboration. • Implemented a feedback system to continuously enhance service quality and gather customer insights. EDUCATION Bachelor of Science in Adult & Community Education Rivers State University, Nigeria | Graduated: 04/2022 CERTIFICATIONS • Customer Service Fundamentals (Udemy, 2023) • Effective Communication Skills (LinkedIn Learning, 2022) PROFESSIONAL ASSOCIATIONS • Member, Customer Service Association of Nigeria (CSAN) LANGUAGES • English • Igbo INTERESTS • Staying updated on customer experience trends • Exploring new CRM and digital marketing tools • Volunteering at community events • Designing content with Canva • Networking with sales and customer service professionals