Marygrace Jacinto Barnobal

MARY GRACE JACINTO BARNOBAL ABOUT ME 4 Years of Experience in Customer service . Dedicated Webhosting Specialist JOB EXPERIENCE CONCENTRIX Technical Support | Customer Service Representative | Oct 2020 - 2023 Motivated to maintain customer Experience in both chat and voice support. satisfaction and contribute company Troubleshoot Website and Email. success. Proven ability to establish rapport with clients. Reliable and Driven with strong time management and prioritization abilities. Provided Excellent customer service . Manage Billing. Consistent performance as a top agent. SUTHERLAND GLOBAL Technical Support | Customer service Representative Dec 2024 - January 2025 EDUCATION Pure voice account ICCT COLLEGES Troubleshoot Email and Website Bachelor of Science in Information satisfaction metrics. Technology | 2015 - 2019 Manage Billing. CONTACT Email Address : Consistently performed and met client Achieved top agent status. SKILLS Document Management - Familiarity with managing, - filing, and organizing digital documents. Phone Number : Knowledge of Document Formats - Understanding various - formats such as PDFs, Word, Excel and how to manage, convert, or process them. Confidentiality and Security – Handling sensitive customer information with discretion, adhering to privacy and data protection regulations Follow-Up & Updates – Providing customers with updates on the status of their documents and following through to ensure satisfaction. Manage Billing - Handle Payments and Refunds