Marydel Palabras

MARYDEL PALABRAS Virtual Assistant # -  www.linkedin.com/in/marydelpalabras _-+ Davao City, Philippines SUMMARY I am a detail-oriented, hardworking, and passionate professional who has an experience in property management as a Maintenance Coordinator / Virtual Assistant for 3 yrs and as a customer service expert for 7 yrs. WORK EXPERIENCE Maintenance Coordinator / Virtual Assistant Renters Warehouse C 2019 - 2022 + Minnesota, USA Property Management Company - Handle more than 80 tickets for maintenance requests per day. Pacifying irate tenants and homeowners making sure that their home-related concerns are well taken care of Coordinate with internal vendors in making sure they completed the work satisfactorily. Case management making sure all tickets are touched accordingly. Hailed as Top 1 Maintenance Coordinator for 11 consecutive months with 100% QA score Got at least 160+ 5 star reviews posted in Yelp, Google, and BBB CRM: Salesforce and Zoho SKILLS Time Management Expert Case Handling Expert Excellent Communication Skills Customer Service Expert EDUCATION Bachelor of Arts in Mass Communications University of Mindanao 2008 - 2012 Customer Service Specialist Onerent C 2018 - 2019 + California, USA Property Management Company - Appointment Setter, offer as many showing as possible for prospective tenants Calm irate customers and provide excellent customer service. Assist tenants and homeowners and provide resolution to their concerns via email and call. Hailed as Top 1 Customer Service Specialist for 4 consecutive months for overall performance CRM: Salesforce www.enhancv.com Powered by  WORK EXPERIENCE Project Specialist Focusinc Group International C 2015 - 2017 + New Jersey, USA Business Process Outsourcing - Do medical billing for Medicare and Medicaid patients. Process orders for patients in the nursing homes weekly and making sure their prescription is up to date. Responsible for handling a team of 10 medical billers and monitor their performance to ensure accurate and quality work. Perform weekly coaching and bi-weekly evaluation to ensure goals were met and exceeded CRM: Zendesk Customer Service Representative VXI Global Solutions C 2012 - 2015 + California, USA Telecommunications Company - Provide assistance and resolution to customers with their billing concerns. Pacify and calm irate customers and provide excellent customer service. After resolution, offer services to the customers that they are not subscribed yet such as internet, phone, and cable service. Hailed as one of the top agents CRM: Salesforce www.enhancv.com Powered by 