ONUOHA MARYCYNTHIA |ADMINISTRATIVE VIRTUAL ASSISTANT -
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Linkedin Profile
Working Remotely
Schedule Meetings | Interviews and Company Events | Data Entry | Support the Senior Office Manager| Web Research | Email management
Dedicated Administrative Virtual Assistant with proven expertise in data entry, email management, and customer support.
Highly organized with a keen attention to detail, consistently achieving accuracy in data management and a customer satisfaction rate.
Strong communication and problem-solving skills, adept at prioritizing tasks to enhance productivity.
Experienced in creating presentations and maintaining documentation, committed to providing high-quality administrative support in fast-paced environments. Ready to leverage skills to contribute effectively to team success.
WORK EXPERIENCE
Executive Virtual Assistant Sept 2024 - Present
Netflix (CEO) Remote
Provide high level Executive Support including Inbox management,Scheduling meetings and company events, Calendar management and perform data entry and support the Senior Office Manager.
Hand and organize over 1,000 data entries per month across multiple project to ensure data reliability
Enhanced Administrative productivity by improving Meeting Schedule processes, reducing meeting cluex by 30%.
Conduct web research and data mining projects gathering targeted information and compiling data to support the decision making process.
Customer Representative Jan 2023- Dec 2023
Health plexus pharmacy Remote
Delivered high-quality customer support by effectively managing an average 100+ inquiries daily achieving a 95% first contact resolution rate.
Ensured a positive customer experience through clear communication and excellent communication and phone etiquette.
Reduced response time by 25% through prioritizing tasks and managing inquiries across multiple platforms, consistently maintaining a response time of under 24 hours to enhance customer satisfaction.
SKILLS
Organizational Skills
Time Management
Data Entry and Management
Proficiency in Creating Presentations
Strong Communication Skills
Communication Skills
Problem-Solving Abilities
Customer Service Orientation
Attention to Detail
Ability to Prioritize Tasks
EDUCATION
Godfrey Okoye University Enugu, Enugu State
Bsc Microbiology
CERTIFICATION
Recombinant DNA Technology
DNA Learning Center Godfrey Okoye University Ugwuoma Nike Enugu State
ALX Africa
Virtual Assistant Training
