Marycynthia Chiemerie Akaniru

AKANIRU, MARYCYNTHIA Nigeria Bauchi - - LinkedIn SUMMARY ● Dedicated and detail-oriented Customer Service and Virtual Executive Assistant with a strong administrative support, communication, and project management background. ● Proven ability to manage high volumes of customer inquiries, resolve issues efficiently, and ensure case accuracy. ● Skilled in multitasking and problem-solving in fast-paced environments, with strong interpersonal and organizational skills. ● Proficient in Microsoft Excel, Google Sheets, and customer support systems. EDUCATION Nnamdi Azikiwe University - Awka, Anambra September 2018 - June 2023 Bachelor of Science in Geological Sciences WORK EXPERIENCE Virtual Executive Assistant August 2024 - September 2024 Upwork ● Managed client email inboxes, organizing and implementing efficient folder structures for streamlined communication. ● Scheduled appointments and organized calendars to ensure all meetings and tasks were completed on time. ● Assisted with administrative tasks, maintaining accuracy and confidentiality in all tasks. Assistant Lecturer May 2024 - Present Abubakar Tatari Ali Polytechnic - Wuntin Dada, Bauchi ● I conduct lectures and facilitate discussions to help students engage with course material effectively. ● I assist in creating and updating course content, including developing lesson plans, assignments, and exams that align with educational standards. ● I evaluate and grade student assignments and assessments, providing constructive feedback to help students improve. ● I handle various administrative tasks related to course management, such as maintaining attendance and grade records, organizing materials, and coordinating with faculty. ● Assisted in research projects and laboratory work, helping to set up experiments, collect data, and analyze results. Data Entry Clerk October 2021 - January 2023 Vitafrank Investment Limited - Onitsha, Anambra ● Accurately input and update information into databases, spreadsheets, and other systems, ensuring data integrity and consistency. ● Process and organize physical and digital documents, ensuring records are properly filed and easily accessible. ● Handle sensitive information with discretion, maintaining confidentiality and adhering to data protection regulations. Customer Service Representative October 2021 - January 2023 Vitafrank Investment Limited - Onitsha, Anambra. ● I handled high-volume customer inquiries via phone, email, and chat, providing timely and accurate information to resolve issues. ● I addressed and resolved customer complaints, enhancing satisfaction levels and ensuring a positive experience. ● I assisted customers with order placements, returns, and exchanges, ensuring efficient and accurate fulfillment of requests. ● I maintained accurate documentation of customer interactions, contributing to data accuracy and integrity. ● I documented customer interactions and transactions, maintained accurate records, and updated information as needed. SKILLS Customer Service Support (Email, Phone, Chat) Microsoft Office Suite Data Entry Management and Organization Microsoft Excel, Google Sheets Verbal and Written Communication Project Management CERTIFICATIONS AND TRAINING ● Administrative Professional Foundations - LinkedIn ● Time Management Fundamentals - LinkedIn ● Customer Service Foundations - LinkedIn ● Zendesk Customer Service Professional Certificate - LinkedIn ● Project Management Fundamentals - IBM Time ● Soft-Skills Training- Mastercard Foundation/Jobberman. ACHIEVEMENTS ● Improved student pass rates by 80% as an Assistant Lecturer. ● Maintained a 99% accuracy rate in data entry tasks, minimizing errors and ensuring data integrity. LANGUAGES English Fluent