Marycris Lagroma Villanueva

I am a resourceful and adaptable professional with experience in back‑office operations and digital content scheduling. Over the past few months of my career, I’ve built strong organizational skills and learned how to multitask multiple priorities in fast‑moving environments. My experience in customer service with hands‑on virtual assistance, gives me a balanced skill set for both digital work and client‑facing tasks.

Right now, I’m working part‑time as a Virtual Assistant. Most of my day is spent managing and scheduling mass direct messages (DMs), posts, and pay‑per‑view (PPV) content for different client accounts. My job is not just about posting — it’s about making sure everything goes out on time, matches the campaign goals, and meets what the client expects. I have improved in coordinating schedules, keeping track of deadlines, and adjusting when things change last minute. Honestly, being able to stay organized and flexible has been a big part of my career in this industry.

Prior to that, I worked as a Customer Service Representative at Awesome CX. I handled back‑office operations and customer communications, which really sharpened my ability to respond professionally and keep the customer experience front and center. That job taught me a lot about patience, empathy, and clear communication — which is very crucial when working with clients.

I’d say I’m detail‑oriented and adaptable. I try to stay proactive and focused on results. I like fast‑paced environments where multitasking is part of the job, and I take pride in being able to hit deadlines without letting quality slip.

I am looking forward to contribute to a team where I can showcase my skills and content workflows, support engagement strategies and grow consistently across platforms. With my experience in the field of customer service and digital content management experience, I believe I can be a reliable support for organizations that need someone who can handle both the operational side and the creative side. I’m deeply motivated to keep learning, growing, and applying my skills to help businesses reach their goals.