Maryanne Mukubi

MARYANNE MUKUBI Operations Associate | Administrative Support | Business Development | Customer Service Nairobi, Kenya LinkedIn - PROFILE INFO Versatile and results-driven Operations Associate with extensive experience in administrative support, business development, and customer service across multiple industries, including e-commerce, education, and manufacturing. Known for optimizing workflows, managing cross-functional teams, and streamlining processes to enhance productivity and efficiency. Skilled in remote administration, HR coordination, and project management, with a proven ability to handle multiple responsibilities simultaneously. Additionally, I have successfully managed influencer campaigns, leveraging digital strategies to achieve measurable results. Passionate about contributing to organizational success through operational excellence and team collaboration. EXPERIENCE 2024 - PRESENT AIfluence Inc. l Nairobi,Kenya Campaign Coordinator Led multiple successful influencer campaigns, most recently achieving a 21.13M reach, 893.94K engagements, and an average 4.23% engagement rate over an 8week period, leveraging both Macro and Micro-influencers. Developed and managed content calendars to align with campaign objectives and schedules. Conducted influencer outreach, fostering strong partnerships and ensuring alignment with brand goals. Analyzed campaign performance and generated insights for optimization, leading to improved outcomes in future campaigns. March 2023 – March 2024 The Ridge Wallet l California, US Remote Admin & HR Support Specialist Streamlined the hiring database and back-end stock list, ensuring accurate product tracking and employee data management. Maintained up-to-date holiday calendars for teams across 13 countries, ensuring efficient communication and scheduling. Managed job advertisements, reviewed CVs, and ensured candidates were properly vetted and placed within the organization. November 2021 – November 2022 AIfluence Inc l Nairobi, Kenya Team Assistant Supported leaders and managers by organizing meetings and events, managing travel, and creating high-standard documents. Led key administrative tasks, including maintaining filing systems, onboarding new team members, and project coordination. EDUCATION 2010 - 2011 | Nairobi Institute of Business Studies ABE 2011 - 2015 | The University of Nairobi Bachelor of Commerce CORE COMPETENCIES HubSpot & CRM Management Influencer Management & Campaign Coordination Administrative Support Customer Service Business Development Project Management Event Coordination Virtual Assistance Records & Database Management HR Coordination Sales & Relationship Management EXPERIENCE March 2020 – October 2021 Ikigai l Nairobi,Kenya Community Assistant Successfully managed location operations, exceeding sales targets and member satisfaction. Planned community events with 80%+ turnout, and facilitated member onboarding and CRM management. January 2018 – March 2020 eManage Africa l Nairobi, Kenya Customer Service Representative & Relationship Manager Ensured seamless communication and swift, efficient customer support, consistently achieving high customer satisfaction. Managed key accounts and led major projects, including data entry, surveys, and disposal processes, fostering strong client relationships May 2015 – October 2017 RitePak Ltd l Nairobi, Kenya Administrative Assistant Ensured proper document handling and storage, contributing to improved organizational efficiency. Supervised office cleanliness and facilitated smooth office operations, delivering excellent service to both internal teams and visitors. July 2014 – April 2015 Little Scholars Academy l Nairobi, Kenya Junior Accountant Performed bank reconciliations, maintained financial records, processed statutory returns, and followed up on debts. Administered petty cash and prepared payment vouchers. REFERENCE Upon Request