Maryann Okenwa

MARYANN OKENWA Lagos, Nigeria | --| LinkedIn -www.linkedin.com/in/okenwa-maryann-b- SUMMARY A Versatile professional with comprehensive experience in customer care service, sales, telemarketing and administrative roles. With over 4 years of experience in customer service and administrative roles, I am passionate in providing exceptional service and managing office operations efficiently by delivering high-quality customer support, resolving inquiries, and cultivating positive relationships. Proven ability to thrive in fast-paced environments while maintaining attention to detail and ensuring customer satisfaction. SKILLS Excellent communication skill Attention to details Problem solving Abilities Time management and organizational skills Ability to work independently and Teamwork Exceptional Interpersonal skills Adaptability and resilience Empathy and patience in customer interactions Multitasking and prioritization Proficient in Microsoft Office/Google Sheets/Asana Cold calling Knowledge of CRM Software and willingness to learn WORK EXPERIENCE Versatel Marketing Fort Lauderdale, Florida USA Appointment Setter Cum Inbound/Outbound Telemarketer- (Remote) • • • • • Handled inbound and outbound calls Scheduled call-back appointments, engaged, qualified, and successfully transferred leads to Sales Agent. Exceeded sales goals by 50%, converting 44 appointments in the first 12 days and consistently ranked as a top performer averaging 300- 500 calls daily on an automated Convoso dialer Worked collaboratively with team mates and leader to meet objectives and consistently achieve weekly targets Delivered compelling sales talks, persuading leads to purchase our products or services Customer Service Representative/Admin Officer Vagan Oil and Gas Limited- (Remote) • • • • December 2023 – May 2024 June 2021- October 2023 Managed inbound and outbound calls providing excellent customer service and support in addressing inquiries and resolving issues. Efficiently managed communication flow as the primary liaison between management and client, ensuring high service quality. Effective leadership and management ensuring that teammates remain motivated, productive, and aligned with the company’s goals. Developed a comprehensive understanding of company services to provide accurate information and assistance to customers. • • • • • • • Evaluated identification documents submitted by contract workers for acceptability, updated on their account records and Followed up their document renewals. Efficiently managed administrative tasks, including scheduling and correspondence, and coordinated management meetings and special events with complete confidentiality. Participated and collaborated with team members and cross-functional teams to handle recurring customer-related issues and implement improvement initiatives. Developed and nurtured productive working relationships with internal and external stakeholders. Established and maintained an organized filing system for document accessibility, ensuring data security and privacy. Proofread documents for accuracy and professionalism. Analyzed customer data to improve satisfaction and efficiency through strategic workflow optimizations. Customer Service Representative/Admin Officer Nextzon Business Service Limited- (Hybrid) March 2020 – April 2021 • Increased the customer satisfaction rate by 25% by improving the customer service. • Attended to incoming calls and messages in a timely and professional manner with knowledgeable and friendly manner. • Refer unresolved customer comments and transferring of calls to designated departments for further communication to complete satisfaction. • Delivered administrative support to coworkers, doing research works, collected and stored information’s in filing system. • Gathered data, complied information and prepared report. • Developed and delivered presentations. • Assisted in planning office events (meetings, hangouts, interviews, conference and orientation) Sales/Administrative Manager Frankmek Global Services Limited (Hybrid) February 2019 – January 2020 • Supervised the daily operations of the workers. • Sent out proposals and formal letters to cooperate firms, schools and hospitals. • Negotiated contracts with clients such as schools, banks, hospital and hotels • Ensuring daily records of activities in the organization. • Gave weekly reports and updates to my supervisor. • Maintained healthy customer relationship with clients. • Supervised the procurement for the purchase of equipment and services rendered EDUCATION Chukwuemeka Odumegu Ojukwu University BSc. (Hons) Entrepreneurship Studies (Second Class Upper Division) TRAINING CERTIFICATES ISO-(Awareness Training Course) Integrated problem solving, attention to details and emotional intelligence course. Process optimization, Business communication, Team building and Effective delegation. March 2020