Maryann Joyce Bascos

MARYANN JOYCE BASCOS Customer Service Representative/Data Entry/Social Media Moderator ABOUT ME --Cebu, Philippines 6000 Dedicated customer service professional and committed to going the extra mile to ensure customer satisfaction and foster long-term loyalty. Highly accurate and efficient in data entry tasks, maintaining meticulous attention to detail while entering large volumes of information. Proficient in creating engaging content and managing online communities to drive brand awareness and engagement. WORK EXPERIENCE 2023 (Part-Time) Social Media Management I am responsible for replying to comments and messages on EDUCATION Bachelor of Science - Tourism Instagram and Facebook accounts, scheduling posts and stories using Hootsuite and Storrito tools, writing and interactive captions, creating content, and using Canva for basic editing. 2018 - Present University of Cebu HVAC Business Solutions l Remote Job 2009 - 2014 Data Entry I am responsible for account management, ensuring that clients' SKILLS Excellent Communication Skills – Written and Verbal Problem-Solving Abilities equipment pricing and models are kept updated. This involves conducting product research to find new brands and models. Furthermore, I handle data entry tasks, entering pricing and equipment model numbers into the software and updating our clients' accounts accordingly. 2016 - 2018 Administrative Support Teleperformance - Teletech l Cebu City, PH Lead Generation Customer Service Representative Content Creation Canva CRM MS Office Google Suite LANGUAGE English We handle claims for Chase Bank, asking probing questions about unauthorized transactions in customers' accounts. Additionally, we manage Verizon accounts, assisting with billing questions, providing information about the services, and helping with various inquiries. 2014 - 2016 Dynata l Lapu-Lapu City, PH Market Research We conduct outbound calls and surveys for various types of businesses in the U.S., including telecommunications, automobile services, restaurants, hospitals, small offices, retail stores, and even political campaigns.