Maryam Yusuf

MARYAM YUSUF OLUWAFUNKE Kaduna, Nigeria - |- PROFESSIONAL SUMMARY Detail-oriented professional with experience in customer service, sales, and finance support. Skilled in handling customer interactions, managing data, and maintaining accurate and organized records in fast-paced environments. Experienced in data entry, reporting, and administrative support across business and program operations. Strong communication, organization, and attention to detail, with a growing focus on Virtual Assistant and non-voice customer support roles, including email, chat, and administrative support. CORE SKILLS ● Customer Service & Communication ● Sales & Retail Support ● Data Entry & Record Management (Google Sheets | Microsoft Excel) ● Financial Documentation & Reporting ● Administrative Support & Virtual Assistance ● Task & Project Management (Trello | Asana | ClickUp) ● Calendar & Appointment Scheduling (Google Calendar) ● CRM Tools (Zoho CRM, Xcally, 3CX; Familiar with Zendesk & Freshdesk) ● Call Center Operations & Customer Engagement ● Attention to Detail, Time Management & Organization WORK EXPERIENCE Customer Support Representative (Call Center / Data Operations) Jobberman – Mastercard Foundation Soft Skills Program | Nigeria | 2024 – Present ● Conducted high-volume outbound calls to engage participants and collect employment outcome data across Nigeria. ● ● ● ● Maintained and updated accurate records using Zoho CRM for reporting and evaluation. Ensured data accuracy and consistency across program tracking systems. Documented feedback and supported outreach initiatives for program improvement. Collaborated with team leads to improve data quality and workflow processes. Sales Associate Bliss Stores | Nigeria |- ● ● ● ● Assisted customers with product selection and inquiries to enhance the sales experience. Processed transactions and maintained accurate daily sales records. Handled customer complaints and ensured satisfaction. Supported inventory tracking and product organization. Accounts & Finance Assistant Transmission Company of Nigeria (TCN) | Nigeria |- ● ● ● Recorded financial transactions and maintained accurate accounting records. Updated spreadsheets and supported the preparation of financial reports. Organized financial documents and ensured accuracy and confidentiality. EDUCATION Bachelor of Science in Accounting University of Abuja, Nigeria 2009 - 2014 CERTIFICATIONS & TRAINING ● IT Support and Virtual Assistance — Digital Witch Academy, 2025 ● Call Center Customer Service — Coursera, 2024 ● Customer Service Fundamentals — Coursera, 2024 ● Interacting with Customers — Coursera, 2024