Maryam Yusuf
$5/hr
Virtual Assistant| Customer Support (Chat & Email) |Data Entry| CRM Tools (Freshdesk ,Zendesk)
- Reply rate:
- -
- Availability:
- Part-time (20 hrs/wk)
- Location:
- Kaduna, Kaduna, Nigeria
- Experience:
- 3 years
Customer Support Ticket Tracker
Customer Support Ticket Tracker (Work Sample)
Ticket ID
Date Received Customer Name
Channel
Issue Category
Priority
High
Status
Assigned To
Resolution Summary
TCK-001
01-Apr-2026 John Miller
Email
Login Issue
Resolved
Agent A
Password reset completed and login restored
TCK-002
02-Apr-2026 Aisha Bello
Chat
Payment Failure High
In Progress
Agent B
Escalated to billing team for verification
TCK-003
02-Apr-2026 Carlos Diaz
Email
Account Update Medium
Resolved
Agent C
Email address updated successfully
TCK-004
03-Apr-2026 Fatima Yusuf
Chat
Product Inquiry
Closed
Agent A
Provided product details and pricing
TCK-005
03-Apr-2026 Emma Brown
Email
Refund Request High
Pending
Agent B
Awaiting approval from finance team
TCK-006
04-Apr-2026 David Kim
Chat
Technical Issue High
Resolved
Agent C
Issue fixed after system refresh
TCK-007
04-Apr-2026 Maria Lopez
Email
Delivery Delay
Resolved
Agent A
Tracking info provided to customer
TCK-008
05-Apr-2026 Samuel Ade
Chat
Account Access High
In Progress
Agent B
Identity verification in progress
TCK-009
05-Apr-2026 Linda Scott
Email
Complaint
Resolved
Agent C
Apology issued and compensation offered
TCK-010
06-Apr-2026 Ahmed Khan
Chat
Subscription IssueHigh
Closed
Agent A
Subscription reactivated successfully
Low
Medium
Medium
