Maryam Titilayo Sotunde

Maryam Titilayo Sotunde-- Customer's satisfaction, problem solving skills, Time management and organisation development skills. Committed to identifying, implementing and developing continuous improvements in all areas of supply chain including inventory management, logistics and general warehousing by increasing productivity and reducing operational cost. Work Experience Customer Service Specialist Rockrev Group LLC- United States (Remote) July 2023 - Present use software tools to access customer databases, track interactions, and ensure seamless service. Answer any questions you have regarding company products and promotions. Assume the role of the company’s gatekeeper. Accounts opening or upgrading. Assist with order placement, refunds, and exchanges. Provide details about the firm. Take payment information as well as other vital details like addresses and phone numbers. Filling customer information into the database. Inventory analyst Pacegate Energy and Resources Limited - Lagos December 2020 to October 2023 Receive and document base oil and bulk products for production and packaging. Issue base oil for blending. Receipt of finished product into the warehouse after it has passed quality check and updating into inventory. Loading of finished product to oil fields/ wells and offloading of raw materials and products from export and local purchase. Oversee the arrangement of goods and drums in an orderly manner within the stock location. Update bin card both physical and soft copy with quantity of items received into the store and issued out of store. Warehouse arrangement of products varying from raw materials to specialty chemicals. FIFO and FEFO method of storage of raw materials and specialty chemicals. Issue items to the production department on receipt of duly approved stock requisition form. Carry out monthly stock taking of all inventory in warehouse. Maintain economic order quantity (approved stock level) and inform management when that level is reached (Demand planning) Executive assistant to MD Pacegate Limited - Lagos June 2019 to April 2021 •​ Act as the point of contact among executives, employees, clients and other external partners on behalf of the MD •​ Manage information flow in a timely and accurate manner and make researches on presentation and reports for the MD •​ Manage MD’s calendars and set up meetings •​ Make travel and accommodation arrangements •​ Rack daily and travel expenses of the Managing Director. •​ Act as an office manager by keeping up with office supply inventory •​ Format information for internal and external communication – memos, emails, presentations, reports. •​ Take minutes during meetings •​ Screen and direct phone calls and distribute correspondence •​ Organize and maintain the office filing system. Front desk/ customer service Pacegate Limited - Lagos September 2018 to December 2020 Guest experience by welcoming visitors with a warm smile as the first contact if the organisation. Booked flight and hotel reservations for staff and visitors Liase with courier companies in moving additive and drum samples to customers. Providing administrative support and managing office needs and stock. Making schedule and organizing meetings. Receiving calls forwarding to various personnel or department. Organisations event coordination and planning. Completed and maintained visitor logs as required. Answered customers' inquires about product and laboratory services Portfolio manager BAOBAB MICROFINANCE BANK - Lagos March 2016 to March 2018 Promote/Market products to prospective clients. •​ Visit and evaluate potential client businesses. •​ Visit client’s personal house. •​ Visit co-debtor, guarantor’s house and businesses. •​ Analyse financial data of client’s businesses. •​ Analysis of quantitative and qualitative data of client businesses and households. •​ Prepare loan documents for credit committee. •​ Present loan files to credit committee. •​ Enter Loan files in the MIS Assistant Logistics officer Tender touch Investment - Ogun July 2013 to February 2016 Stocking of company different products into the warehouse. Loading of various third party trucks registered with the company. Liase with trucks drivers on diesel consumption, truck repairs and maintenance. Vehicle particulars and document update and issuance. •​ Maintenance and assessment of trucks. •​ Coordination of routes to ensure prompt goods delivery Junior fleet analyst COCA-COLA HELLENIC BOTTLING COMPANY (CCHBC) - Lagos November 2010 to March 2012 Filling and tracking of documents., job cards, tyres and third party vehicle repairs. •​ Posting of documents, job cards, tyre and vehicle repairs to head office •​ Renewal of all vehicle particulars which includes licence, road worthiness and insurance. •​ Fuel management and cost reduction through odometer and route calculations. Education B.Sc. in Transport planning and management Olabisi Onabanjo University - Ogun April 2005 to September 2009 Skills •​ Customer service •​ Organizational skills •​ Microsoft Office •​ Communication skills •​ Administrative experience Certifications and Licenses Logistics and supply chain management Customer relations and secretarial skills