Maryam Padilla

 Maryam Kara Christina M. Padilla 200 Sitio Gitna, Brgy. Pitpitan, Bulacan, Bulacan-/ - Skype id: yam_padilla WORK EXPERIENCE April 2016 – November 2018   Administrative Assistant/Claims Associate CAR SHARING Services Accurately and efficiently enter and update data in Spreadsheets Communicate with car owners, renters and insurance carriers through phone and email via Zendesk Guide owners and renters through the claims process Facilitate recovery/collection of Damage fees from responsible parties and insurance carriers Facilitate vehicle repairs via third party claims administrators and vendor partners Do in-depth investigations to determine at-fault parties for damage/collision claims using internal tools and software August 2014 - April 2016 Business Support Analytics ATT UVERSE Internet, TV and Phone  VXI Global Inc May 2011 - August 2014 Customer/Technical Support Representative ATT UVERSE Internet, TV and Phone  VXI Global Inc. October 2009 - May 2011 Quality Assurance Analyst Monitoring & Coaching / Strategic Support – BPO Microsoft Xbox 360 – Live, Hardware, Save and Billing TELUS International Phil – Harte-Hanks November 2006 - October 2009 Customer/Technical Support Representative Microsoft Xbox 360 – Save and Billing TELUS International Phil – Harte-Hanks SPECIAL SKILLS Knowledgeable in Google Sheets/ Microsoft Excel Strong time management and organization skills, ability to be responsive to customer needs and to meet deadlines Prior experience with Zendesk Additional Awesomeness General Encoding and Filing Skills Customer Relation Skills Analytical thinking and Leadership ability Good Oral and Written Communication Skills TRAINING Root Cause Analysis Training Basic Excel Training Personal Empowerment Program EDUCATIONAL ATTAINMENT- Bachelor of Arts in Organizational Communication University of the Philippines, Manila -High School Level Saint Louis School Solano, Nueva Vizcaya PERSONAL Age: 30 years old Birth Date: December 4, 1987 Civil Status: Single Citizenship: Filipino Reference is available upon request