Maryam Lotfy

I can describe myself as a proactive individual, who is organized, punctual and dedicated to whatever they're doing. I'm eager to apply my leadership, teamwork, attention to detail and communication skills in this job.

As for my previous work experience, I've worked as a virtual assistant where I had 2 roles, an administrative role and an educational role. My administrative tasks included, but were not limited to:

• Maintaing sheets that are crucial for the business by:

• Tracking all customer payments

• Calculating subscription due dates

• Sending subscription renewal messages to customers

• Managing students access to course content on apps we use based on their subscription status (creating and deactivating accounts)

• Respond to customer inquiries

• Occasionally, creating short tutorials. For example, how to use google sheets for a simple task to be sent to other employees.

▪︎ Educational tasks include:

• Daily student vocabulary reciting

• Respond to student questions

• Maintaing student grade sheet

• Sending weekly student performance reports to parents

• Creating vocabulary sheets

▪︎ Achievements:

• Improving and fixing existing essential google sheets for the business.

•Introducing automated reports instead of creating manual ones.

•Improved customer satisfaction evident by feedbacks and surveys