Maryam Dabai

DABAI MARYAM Address: Abuja FCT, Nigeria Mobile: (- E-Mail:- PROFESSIONAL PROFILE Caring, flexible and friendly customer service experience with over +4 years of experience in sales and the customer service environment which includes generating new prospects and with proven ability to assist customers in resolving issues relating to the products and services. Organized, critical thinker, creative, good communicator, thrives in pressure, excellent writing skills, notable positive rapport with customers, fearless in asking for a sale. CORE SKILLS - Customer Engagement -Team Collaborations -Empathy -Customer Service - Call Center Operations -Compliant Resolution -Client Relationship -Communication Skills - Problem Solving Analysis WORK HISTORY EXECUTIVE ASSISTANT July 2023-August 2024  Ensured follow through of all discussed items in meetings, with updates being incorporated into reports.  Developed, planned and implemented legally adherent and cost-effective procedures for office operations.  Coordinated daily customer service operations, orders, payments.  Acted as front line in dealing with public relations, boosting the organizations credibility.  Arranged travel including flight, hotel, and ground transportation bookings for 20+ members of senior leadership.  Scheduled 30+ internal and external meetings across multiple time zones while managing calendar while using Calendly to prevent conflicts.  Attended monthly committee meetings, recorded minutes, and prepared over 200+ reports for executives, improving the flow of communication world-wide. ACHIEVE TEST PREP Appointment setter May 2022 - July 2023 Successfully set over 10,000 appointments in the past 1 year. Initiate outbound sales calls to potential customers to set-up appointments. Follow-up with customers to confirm appointments. Work with sales representatives to ensure successful appointments. Maintain accurate records of customer contact information. Organized Appointment Setter with excellent problem-solving skills. Able to handle multiple tasks with ease and prioritize client needs.  Ambitious Appointment Setter with a history of successful appointment setting and customer relationship management. Passionate about providing excellent customer service.  Dynamic Appointment Setter with a knack for quickly learning new systems and software. Experienced in managing calendars and providing top-notch customer service.  Detail-oriented Appointment Setter with a proven track record of success in setting appointments and cold calling. Highly motivated and committed to providing exceptional customer service.       RENT TO OWN SERVICES Febuary 202 1-April 202 2 Fitzgerald Georgia Cold caller customer care representative  Made outbound calls to potential clients and received inbound calls to effectively communicate and promote the services offered by the company.  Up sells to previous customers by regularly checking in with them, identifying any problems or additional needs, and recommending suitable products or services.  Participating in training programs and professional development activities to enhance product knowledge.  Continuously updating knowledge of the services offered by rent to own services, organization trends, and changes in regulations  Stayed updated on real estate market trends to engage in informed conversations with potential clients  Maintains accurate records of cold calls, customer interactions, and prospects in CRM software, ensuring efficient lead tracking and follow-up actions  Actively listens to customer inquiries and concerns, providing appropriate solutions and information  Schedule appointments and property viewings with interested prospects, ensuring a positive and comfortable experience throughout the process  Always getting feedback from clients to ensure the services we are rendering are satisfactory to them. SPECIALTY LIFE INSURANCE September 2020-January 2021  Worked with advertising, inspection of properties, cost estimators, and interfacing with multiple insurance companies.  Processing and completing insurance applications, forms, and documentation accurately and efficiently.  Answer phone and help members find insurance providers in the area desired. Advise members of coverage in their policy and adjust claims to process as policy guidelines.  Participating in training programs and professional development activities to enhance sales and product knowledge  Ensure customers have the right level of coverage while identifying and resolving customers conflicts  Roles included but not limited to outbound phone calls, appointments scheduling, documents preparation, insurance reviews, collected payments, financial interaction handling, inputs documents to clients accounts.  Generating leads and prospecting for new clients through cold calling, networking and referrals.  Presenting and explaining insurance policy options to clients and helping them make informed decisions. GREEN HOUSE SOLAR Florida, United States(Remote) May 2019-August 2020 Remote Solar Rep  Achieved and outperfomed all departmental goals, including average hold time, calls per day and average call waiting.  Schedule appointments and property viewing ensuring a positive and comfortable experience throughout the process.  Attained high quality scores for performance and customer satisfaction.  Effectively transfer misdirected customer requests to an appropriate party.  Provided accurate account management and a follow-up based on customer needs.  Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity  Able to effectively calm upset customers and assist customers in every way.  Cultivated the relationships with our customers by providing exemplary customer service. CUSTOMER SERVICE REPRESENTATIVE December 2018-April 2019 INSURANCE SUPERMARKET Cold caller customer representative  Maintains accurate records of cold calls, customer interactions, and prospects in CRM software, ensuring efficient lead tracking and follow-up actions  Helped holders of insurance policies resolve their concerns in a timely and professional fashion.  Collected customers feedback from an average of 1,000 customers per year and made process changes to exceed customer satisfaction goals.  Collaborate effectively with team members to provide comprehensive support to potential clients  Participated in voluntary corporate training classes to increase understanding of caller concerns and shorten call response time.  Made outbound calls to potential clients, effectively communicating and promoting the services offered by the company.  Consistently meets monthly targets for lead generation and call volume  Qualifies leads by asking relevant questions and gathering information about their health EDUCATION BACKGROUND Bachelors in Library and Information Science (Second Class Upper) 2018