Mary Wanjiku Kiarie

A results-driven Customer Service Representative and Sales Specialist with 3+ years of experience in inbound support, telesales, and escalation management. My expertise includes CRM tools (Zendesk, Salesforce), account management, and data analysis to improve customer satisfaction and drive business growth.

• Handling inbound and outbound customer support inquiries
• CRM management and data entry for efficient customer tracking
• Sales and lead conversion strategies to boost revenue
• Virtual assistance, including scheduling and email management
• Proficiency in Google Workspace, Microsoft Office, and automation tools

I have a proven track record of exceeding sales targets, increasing customer retention, and optimizing customer support processes to enhance business efficiency.

Open to remote opportunities in customer service, virtual assistance, and sales support!