MARY VIE LANGI
Purok XI Brgy 76-A Bucana
Davao City-Cel#-
SkypeID: live:bhenggwapa26
PERSONAL DATA:
Birth Date
Birth Place
Civil Status
Nationality
: January 27, 1985
: Davao City
: Married
: Filipino
SUMMARY STATEMENT
Customer Service Support and Data Entry Staff with over 5 years of experience in phone
and live chat handling customer care, membership retention, order processing, billing, and
administrative tasks. Familiar with customer service software and possess a positive attitude.
Experienced working under pressure, with strong problem-solving skills, and able to provide
outstanding results.
WORK EXPERIENCE
1. Hubble/ContactsCart
Senior Associate / VA Admin Nov 2020-June 2022
Online Homebased-Graveyard shift
● Audits inbound faxes or responses from Eye Clinics
● Compare received prescriptions to patient’s orders
● Perform data collection
● Perform data entry
● Process refunds
● Tools (Heruko, Shopify, Recharge, Zendesk, Google Sheets, Google
Forms, Slack, Gmail)
2. Awesome OS - TechStyle
Phone/Chat CSR Oct 2014-Oct 2020
BPO - Graveyard shift
● Handles incoming calls, emails, or chats
● Assist members with their membership and accounts’ concern
● Respond to members’ inquiries
● Provide general information.
● Handling retention calls, process orders, returns and exchanges.
● Tools (Purecloud Genesys, Nice (inContact), Outlook)
3. Engoo
ESL Teacher (Freelance)
June 2020-October 2020
Freelance Online Home-based
● Teach the English language to non-native English speakers online and
evaluate their performance
4. 51Talk
ESL Teacher (Freelance) August 2019- April 2020
Freelance Online Home-based
● Teach the English language to Chinese students online and evaluate their
performance
● Conduct one-on-one or group video lessons within the prescribed time.
● Create a lesson memo with the necessary feedback.
5. QAWorld
Analyst - Freelance
June 2018-August 2019
Online Home-based
● Produce high-quality transcripts of audio calls.
6. TELEPERFORMANCE
Billing Specialist February 2014-September 2014
Quimpo Blvd, Davao City
● Assist members with their mobile phone subscriptions.
● Respond to customers’ billing inquiry.
7. ENZI Corp Davao
Data Encoder
December 2006- February 2014
Quezon Blvd, Davao City
● Performs data entry
● Performs data collection
● Assist agents with their statistics and ranking.
7. Greenwich Pizza Corp
Service Crew
Gaisano Mall, D.C
● Prepare and serve food
● Process customers’ payments
● Provide customer service
June - December 2005
8. JY Family and Friends
Accounting Clerk May – November 2004
San Pedro St., Davao City
● Match invoices to orders or vouchers.
● Maintain accounting records
● Assist Senior Accountants with processing accounts payable and
receivable
● Reports monthly income to the management
● Filing accounts coming from the bank
ACADEMIC BACKGROUND
College:
Holy Cross of Davao College
Sta. Ana Ave., Davao City
Bachelor of Science in Accountancy
2002 - 2003 (undergraduate)
Secondary: Davao City National High School
F. Torres St., Davao City
1998 – 2002
Primary:
Magsaysay Memorial Elementary School
Camus Ext, Davao City
1993 - 1998
CHARACTER REFERENCES
Mr. Dheryl Dave Garces
Awesome OS Floor Manager-
Raffy Fuentes
Client Service Manager
HSBC Philippines-Eden Joy Demaisip
Awesome OS Supervisor-
