Mary Uwasomba

UWASOMBA MARY Address: 39 Ogunsola, Ogba, Ikeja, Lagos State, Nigeria Phone: - | - Email:- CAREER SUMMARY Highly organized and client focused Virtual Assistant and Business Support Specialist with over four(4) years of experience in administrative support, customer service, real estate and copywriting. Adept at streamlining workflows, managing clients interactions, scheduling, budgeting, ensuring brilliant crafted sale emails to improve productivity and more revenue. Skilled in CRM systems, automation tools and digital communication, ensuring seamless business operations. Holds a Bachelor of Science in Economics, with certifications in Virtual Assistant, Business Process Management, Customer Management, Human Resource Management and Copywriting. PROFESSIONAL EXPERIENCE COPYWRITING VIRTUAL ASSISTANT (Remote) Freelance | 2024 - Present Wrote persuasive sales copy, website content, and ad campaign to improve customer engagement and conversion. Developed SEO-optimised landing pages and product descriptions, leading to 20% increase in sales. Crafted email sequences and newsletters, boosting open rates by 25% Assisted in crafting brand messaging and tone guidelines for small businesses and startups. Edited and proofread business documents, ensuring clarity, professionalism, and brand consistency. Key Achievements: Helped brands improve conversion rates by 30% with compelling sales copy. Increased website traffic by 40% through effective SEO copywriting. Created high-converting ad copy that improved engagement rates by 40%. VIRTUAL ADMINISTRATIVE | CUSTOMER SUPPORT ASSISTANT (Remote) TeamAce Limited |- Managed executive email communication, scheduling, and workflow automation, increasing efficiency. Provided customer support, resolving over 200+ inquiries per week with a 98% satisfaction rate. Developed and maintained CRM databases, improving client follow-up efficiency by 30%. Assisted in creating business reports, presentations, and official correspondence for management. Key Achievement: Reduced email response time by 50% with an organized ticketing system. Increased operational efficiency by 30% through automated scheduling and document management. REAL ESTATE VIRTUAL ASSISTANT (Remote) Oparah Realty | 2022 - 2023 Maintained and updated property listings across multiple platforms, ensuring accuracy and increased online visibility. Scheduled property viewings and managed client follow-ups, leading to a 20% boost in client engagement. Conducted market research to support pricing strategies and identify competitive opportunities for clients. Prepared lease agreements, rental applications, and other documentation, ensuring compliance with legal standards. Supported real estate agents with administrative tasks, including CRM management and lead generation. Key Achievement: Increased property listing visibility by 25% through SEO optimization. Streamlined client follow-up processes, leading to a 15% boost in closed deals. CUSTOMER SERVICE VIRTUAL ASSISTANT (Remote) Freelance | 2020 - 2022 Managed customer inquiries and service requests, achieving a 98% satisfaction rate. Processed refunds, transactions, and upgrades, ensuring policy compliance. Created a FAQ database, reducing response time by 30%. Key Achievements: Resolved 85% of customer inquiries on the first interaction, improving retention. Reduced complaint resolution time by 40% with a structured ticketing system. SKILLS SECTION Administrative Support Scheduling and Calendar Management Client Relations Digital Communication Tools (Email, Google Workspace) Document and File Management Time Management Customer Service Data Entry and Budget Tracking ————————————————————————————— EDUCATION Bachelor of Science (B.sc) in Economics University of Calabar, Cross River State | 2018 - 2024 ——————————————————————————— PROFESSIONAL TRAINING & CERTIFICATIONS Copywriting – HubSpot Academy Virtual Assistant Training – ALX Business Process Management – Great Learning Academy Customer Management – Great Learning Academy Human Resource Management – Great Learning Academy ——————————————————————————— TECHNICAL & SOFT SKILLS Copywriting (Sales, Website, SEO, Email, Ad Copy) Email Marketing & CRM Management Client Relations & Customer Service Administrative Support & Executive Assistance Market Research & Competitive Analysis Time Management & Workflow Optimization ——————————————————————————— TOOLS & SOFTWARE Google Workspace (Docs, Sheets, Gmail, Calendar). Microsoft Office Suite (Word, Excel, PowerPoint). Trello, Asana and Clickup (Task & Project Management). Slack and Zoom (Communication & Virtual Meetings). Grammarly and Hemingway Editor (Editing & Proofreading). HubSpot and Zoho CRM (Client Relationship Management).