Mary Theress Aporador

MARY THERESS APORADOR PROPERTY MANAGEMENT ASSISTANT CONTACT INFO Energetic and detail-oriented, a-- offering strong foundation in organizational skills and customer service. Knowledge of property management principles and proficiency in administrative tasks and tenant relations. Committed to ensuring smooth operations and providing exceptional support to property managers. EXPERIENCE PROPERTY MANAGEMENT ASSISTANT, DARWIN HOMES JANUARY 2024- CURRENT • Promptly responded to tenant complaints and concerns for over 900 properties. • Maintained positive relationships with tenants through clear communication and prompt responses to inquiries or concerns. CUSTOMER SERVICE REPRESENTATIVE, AMAZON PHILIPPINES JUNE 2024- DECEMBER 2024 • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts. CUSTOMER SERVICE REPRESENTATIVE, CONCENTRIX AUGUST 2023- MARCH 2024 • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business. • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients. EDUCATION SKILLS UPPER SECONDARY EDUCATION DIPLOMA • Data analysis • Project management INOPACAN, NATIONAL HIGH SCHOOL • Problem Solving • Time Management JUNE 2017- APRIL 2019 CONTACT REFERENCE : Willete King- Sa les Specialist Recruitment Supervisor