Mary Therese Reynes

REYNES, MARY THERESE D. #125 - H Bigasan Street, Barangay Kapasigan, Pasig City C#- Skype: live:dap_dantes OBJECTIVES: - To land in a job that best suits my skills and capabilities. WORK EXPERIENCE: ● Virtuomatic – Part Time (Work from Home) - October 23- November 20 - Appointment Setting - We do called calling using CRM, identify the leads and communicate for potential buyers. - We deliver sales presentation via telephone in a professional and effective manner. - Educate the prospect leads and schedule an appointment and convert to a valid sale. ● Crestcore Real Estate LLC. – Full Time (Work from Home) - July 2019 - November 2020 - Collections Specialist - Include collection calls and/or correspondence in a fast-paced goal-oriented collections department. - Providing customer service regarding collection issues, process and review accountadjustments, resolve client discrepancies and short payments. - Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments - Weekly and monthly reporting to direct supervisor - Processing monthly credit memos and the appropriate reporting - High volume phone calls and emails to assigned delinquent customers ● Ecommerce – Full Time (Work from Home) - August 2018 - March 2019 - Shopify/Oberlo - Order taker thru Shopify, (amazon and Ali Express) - Customer Email Support ● GC Services LLC (BPO) - Account Representative, Bank Collector - Ortigas, Pasig City - January 2, 2015 - July 31, 2018 ● Teleperformance Philippines (BPO) - Back Office Team - Non - Voice, Correspondence and Email Support and Phone Support for Disputes - Ortigas, Pasig City - March 2010 - December 2014 KEY COMPETENCIES - Verbal and written communication skills - High level of focus and attention to detail and accuracy in a repetitive environment - Able to work under pressure and meet deadlines - Able to multi-task effectively - Self-management skills ADMINISTRATIVE SKILLS AQUIRED WHILE STUDYING - Highly skilled in handling multiple emails simultaneously - Highly skilled in handling phone calls, inbound and outbound - Positive nature with exceptional telephone etiquette - Accuracy and attention to detail - Good grammatical and spelling skills EDUCATIONAL ATTAINMENT: Tertiary - College of the Holy Spirit - BS - HRM Secondary - Our Lady of Fatima Academy - HighSchool Primary - Ateneo de Iloilo - Preparatory - Elementary CHARACTER REFERENCES: 1. 2. 3. Drebiegale Tanada - Citibank, Credit Investigator - C#- Evangeline Suyo – Executive VA - C#- Joana Marie Dantes - Citibank, Sales Representative - C#-