Mary Suttle

Mary O. Suttle- Newport, TN 37821- CUSTOMER SERVICE PROFESSIONAL Client Services | Customer Relationship Management | Account Management Reliable, energetic and resourceful customer service professional with over seven years of experience resolving customer complaints and promoting conflict resolution. Ability to cultivate key client relationships for multiple campaigns in diverse industries. Expertise in client services, account management, relationship-building and communication. WORK EXPERIENCE Loop Support - Remote 10/2021 - 02/2022 Customer Service Representative Responsible for fostering customer relationships through multiple channels. ⦁ Promptly respond to customer enquiries via phone and email. ⦁ Quickly and efficiently search customer accounts by accurately recording account data. ⦁ Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention. ⦁ Research complicated cases without prompting to provide more comprehensive service to customers. NexRep - Remote 02/2020 - PRESENT Independent Contractor ⦁ Received 97% satisfaction rating from customers after completed phone call or email. ⦁ Kept records of customer interactions, processed customer accounts and filed documents. ⦁ Collaborated with the team to quickly resolve customer complaints with appropriate action. ⦁ Learned how to use Zendesk customer service software, as well as Warehouse Management System (WMS) to track shipments and report on movement. Functional Pathways - Dandridge, TN 08/2018 - 10/2019 Assistant Office Manager Used strong communication skills to collaborate with team members to ensure efficient service. ⦁ Performed a wide-range of administrative, tech, and office support activities for the department and/or managers to facilitate efficient operation. ⦁ Provided office services by implementing administrative systems, procedures and policies, and monitoring administrative projects. ⦁ Attended several administrative meetings with patients and their family upon admittance into the facility. ⦁ Maintained employees schedules based on the facility's needs. ⦁ Coordinated the repair and maintenance of office supplies and equipment bi-weekly. Ashland Terrace Animal Hospital - Chattanooga, TN 05/2016 - 07/2018 Receptionist Remained courteous and calm, even during moments of customer dissatisfaction. ⦁ Learned how to use Avimark veterinary software to handle client interactions. ⦁ Worked with a team of four other employees to develop a more efficient method for handling customer interactions. ⦁ Trained two new employees in how to use Avimark, entering customer data, and organizing customer interaction logs. ⦁ Coordinated the repair and maintenance of office supplies and equipment on an as-needed basis. OTHER EMPLOYMENT: Kelly Services - Remote Technical Support Advisor Convergys - Chattanooga, TN Call Center Agent Omni Interactions - Remote Independent Contractor PROFESSIONAL SKILLS ⦁ Mastery of Microsoft Office (Word, Excel, PowerPoint) and Google Suite (Docs, Sheets, Slides). ⦁ Comfortable working in both Microsoft Windows 10 and Mac OS. ⦁ Excellent communication skills with a focus on team-building and customer relations. ⦁ Outstanding organizational, multitasking, and problem-solving abilities.