MARY SUNSHINE LACTAOEN
VIRTUAL
ASSISTANT PROFESSIONAL
--Ecoland Davao City Philippines
PROFESSIONAL SUMMARY
I am a diligent and competent customer care support and sales specialist with more than six years of
experience in the BPO industry.
I have experiences managing high-pressure situations and my problem- solving skills earned me top
spots as a top tier employee.
I aspire to provide exceptional service to each unique stakeholder across your organization.
ACADEMIC BACKGROUND
UNIVERSITY OF MINDANAO
-
BS IN TOURISM ADMINISTRATION
CAREER HISTORY
PROPERTY MANAGER ASSISTANT
July 2022 - June 2023
PMI SC PROPERTY MANAGEMENT
Leasing, Renewals and Tenant Relations
Act as the primary point of contact for prospective
tenants, responding promptly to inquiries and arranging
property tours.
Conduct tenant screenings process applications, including
credit checks, background checks, and reference
checks.
Prepare and execute leasing agreements and related
documentation.
Assist with move-in/move-out processes and property
inspections.
Maintain positive tenant relations by addressing concerns
and facilitating communication
between tenants and property management.
Coordination on Showings with the Sales Department for
prospective tenants
CORE SKILLS
Highly knowledgeable of products
Up to date knowledge of the market
Strong communication skills
Expert at building rapport with clients
Time Management
Keen to Details
INSIDE SALES ASSOCIATE
Dec 2020 -June 2022
CYBERBACKER
Make phone calls
Present offers to prospective clients
Establish appointments and invite clients to the
office
Promote company’s products
Prepare sales reports routinely
Analyze market sale statistics and implore results for
the improvement of company’s methods and
techniques
Attend to the complaints of customers and establish
schedules for calling them to resolve any
misunderstanding
Establish good relationship with customers/clients
WORK REFERENCES
GINAH CARMELA LINDO
Sales Supervisor
Onerent Property-
KARL DANA
Operation Manager
Poplar Property Management--
