Mary Sunshine Lactaoen

MARY SUNSHINE LACTAOEN V irt ual A ssist ant P rofes siona l - - Ecoland Davao City Philippines Skype ID: live:.cid.8f3ce076abedb332 EDUCATION BS in Tourism Management UNIVERSITY OF MINDANAO 1997 - 1999 SKILLS Highly Knowledgeable of products ABOUT ME I am a diligent and competent customer care support and sales specialist with more than six years of experience in the BPO industry. Ihave experiences managing high-pressure situations and my problem-solving skills earned me top spots as a top tier employee. I aspire to provide exceptional service to each unique stakeholder across your organization. WORK EXPERIENCE Up to date knowledge of the market Strong communication skills Good in building rapport with clients Time Management Keen to details SOFTWARE AND TOOLS PROPERTYWARE ASANA CINC RENTVINE REFERENCES Maribel Polo HOA Manager PMI Upstate SC Email :- Shante Butler Property manager PMI Upstate SC Email :- PROPERTY MANAGER ASSISTANT PMI SC PROPERTY MANAGEMENT July 2022 - June 2023 Leasing, Renewals and Tenant Relations Act as the primary point of contact for prospective tenants ,responding promptly to inquiries and arranging property tours. Conduct tenant screenings process applications, including credit checks, background checks, and reference checks. Prepare and execute leasing agreements and related documentation. Assist with move-in/move-out processes and property inspections. Maintain positive tenant relations by addressing concerns and facilitating communication between tenants and property management. Coordination on Showings with the Sales Department for prospective tenants HOA Admin support PMI Upstate SC - handle calls from HOA owners concerns INSIDE SALES ASSOCIATE CYBERBACKER Dec 2020 -June 2022 Make phone calls Present offers to prospectiveclients Establish appointments and invite clients to the office Promote company’s products Prepare sales reports routinely Analyze market sale statistics and implore results for the improvement of company’s methods and techniques Attend to the complaints of customers and establish schedules for calling them to resolve any misunderstanding Establish good relationship with customers/clients