Mary Segun-Olufemi
- ยท-4, Siji Ayangade Close, Anthony, Lagos-Nigeria.
CUSTOMER SERVICE REPRESENTATIVE
As an entry-level customer service representative, I am a highly motivated and dedicated individual with
strong interpersonal, problem-solving, and organizational skills. With excellent communication skills and
the ability to multitask, I am committed to providing exceptional customer service while ensuring prompt
and accurate resolution of customer issues. With a keen attention to detail and a desire to learn, I am
confident in my ability to provide superior customer support and make a positive impact on the
organization.
SKILLS
Strong interpersonal and
customer service skills
Ability to multitask and stay
organized in a fast-paced
environment
Analytical and problemsolving skills
Technical proficiency
Conflict resolution
Team player
PROFESSIONAL EXPERIENCE
Swift Telephone Network
Customer Service Representative
Apr 2022- Present
Accomplishments:
Maintained accurate records of customer interactions and feedback to improve overall customer
experience.
Collaborated with team members to ensure consistency and accuracy in customer support.
Demonstrated exceptional organizational and multitasking skills in a fast-paced environment..
Managed a high volume of calls and emails daily, ensuring each customer received timely and
personalized attention.
Assisted customers in resolving product and service issues by providing prompt and effective
solutions.
Provided product knowledge and recommendations to customers, resulting in increased sales and
customer satisfaction.
EDUCATION
Bachelor of Science in Anatomy
Bowen University, Osun, Nigeria
Sep 2015 - 2019.
